Western Union reviews

3.4

58% would recommend to a friend

(2,934 total reviews)
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Devin McGranahan

52% approve of CEO

50% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
1.0
May 30, 2018

Not representative of the WU Way - cultural authenticity in question

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Egalitarian "USED TO BE" our competitive advantage

Cons

Profit more important than the employee well being and customer delivery

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Western Union Response
8y
We appreciate your thoughts. We have recently brought our policies in line with external market practices and continue to review them regularly to ensure they remain competitive. Our recent investments in technology also aim to improve collaboration across the globe, with less need for travel. Through process discipline and financial due diligence, we can better deliver for our customers, our partners, our stakeholders and, most importantly, our employees. We believe the long-term benefit will be good for the business and our people. We always welcome additional feedback @ careers@westernuion.com.
1.0
Apr 27, 2017

Layoff after layoff

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who work here are knowledgeable and want to have passion for the company. Co-workers are friendly and can be very helpful if you build good relationships and learn how each department works. Learn your players and the game is easy but fustrating.

Cons

Where to start. Constant layoffs bring worry and morale down. Employees completely unmotivated and discouraged with only receiving 80% bonus after meeting our numbers and paying the price (literally) for compliance fines from employees 10 years ago. Too many clueless mid-level managers doing nothing and too many VPs sitting around covering their butts. HR is clueless about what employees truly want. Health care plans are too expensive for a company our size. We need more innovation and stop relying on digital to save us. Get better equipment for agents and employees, clean up your databases, help us get software that actually works and does what we need it to do. Been waiting for 8 months for helpdesk to fix a glitch in Access and still have no answer and many of us are left in the dark unable to do reporting.

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Western Union Response
9y
Thank you for taking the time to share your feedback. The company is going through changes and rapid digitization, but we are interested in continuing to drive down bureaucracy wherever there is opportunity. Our leadership development programs (e.g. WU Lead and Leadership in Action) across the company have received positive reception and we hope to continue to reduce the number of negative experiences people have with their leadership. Your idea of holding a national meeting is great input and we welcome your additional feedback. We would also like to address your Access glitch with Helpdesk. To schedule some time to talk to someone in-person or email your suggestions, please contact: careers@westernunion.com
3.0
Mar 21, 2017

Compliance Specialist

Recommend
CEO approval
Business Outlook

Pros

Good insurance benefits, they are very well organized as compared to other employers, regarding education of expats on how to adapt to the new country they are about to live in, salaries are relatively okay. Fast recruiting process, relatively good facilities. Good choice for people who want to study, since they can fit their courses in their daily life by working night or morning shifts. Opportunity is given to the employees to share the knowledge they have in various fields, by having annual sessions on literally everything, and it's free.

Cons

Salary could be better, as employees who speak 2 or more of the major operational languages are required to get paid one bonus for the most "expensive" one, without having any extra benefits to receive for the rest of the languages used. You can find yourself working 20% more just because you said you speak one more useful language. No extra benefits from that... So people avoid mentioning any additional skills sometimes. Bad recruiting process, as they sometimes tend to hire in a fast-track way even people who are obviously interested to stay 4-5 months. Then these people leave and their position cannot be covered, giving extra responsibilities to the rest. Internal decisions and under-the-table agreements regarding promotions, where you see people that are locals getting the escalation or managing positions by simply using their PR skills or by simply being natives of the country. People are being rejected constantly when they apply for promotion, since usually the person to be promoted is decided in advance, before any interview. Constant charity reminders where they ask from the employees to contribute for donations, which means they take from the expenses to donate. It's like saying to your 4 friends "I am buying pizza tonight, but I have to ask from one of you to give me his part back". Sometimes it makes you wonder if you are actually working for a big company. There is not enough time to rest during your day offs, especially if you have 5 days in a row early morning shift from six and they give you just one day off and then again 5 in a row... Sometimes they even ignore the preferences that you stated for your schedule, sometimes they cannot satisfy them because people are leaving all the time...

Viewing 109 - 111 of 2,934 Reviews

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