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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      57% would recommend to a friend

      (2,934 total reviews)
      avatar

      Devin McGranahan

      50% approve of CEO

      49% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Career opportunities

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Oct 9, 2019

      Total joke

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location is the only pro at this company.

      Cons

      Product Management here is a fancy term for project management. Worse, task management. People from the top down have no vision or point of view of their own and are merely executing someone else’s demands 24/7. Because of lack of vision, escalations are frequent and misinterpretations aplenty. People work ridiculous hours, joining calls with India as early as 8 and not hanging up for the day until midnight. Talent is subpar. It takes 20 people on a call to get a status because no one understands how to use a dashboard. Engineers are mostly in India and super junior, and need to be spoonfed what to do. The few design and product stars that have brought vision and analytical acumen to the company were never rewarded by the inept leadership and are on their way out. It makes me angry to think how much time I’ve wasted at this company, for a fraction of the pay of a tech company. If you interview here, I hope you probe on vision and impact, and ask how leadership measures its own performance.

      avatar
      Western Union Response
      6y
      We are disappointed to hear about your feedback, and we take this to heart as we want to ensure we are effecting positive change across the organization. We understand that leadership has a great impact on the organization, so we hold ourselves and our leaders to the highest standards of integrity. First, we want to recommend reaching out to your manager to discuss your experience. However, if you are not comfortable doing this, we do offer other avenues like sharing through our WU Listens program or by emailing us at careers@westernunion.com, where everything you share will be confidential. For now, we will move forward with sharing this feedback with the appropriate teams.
      3.0
      Sep 27, 2019

      Layoffs are a regular part of life

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall the organization is filled with positive dedicated employees. Those employees work hard to achieve the daily needs of the organization.

      Cons

      Western Union does layoffs frequently. You can expect that you will impacted by a layoff at some point. The organization seems to do these mass reductions every few years. Do not get comfortable in your position as it could be eliminated at any time.

      avatar
      Western Union Response
      6y
      First, thank you for your 3+ years at WU! We greatly appreciate your hard work and dedication to your role. We're glad to see you list our employees as a pro and have recognized their positive impact to the organization - we couldn't agree more! As we are currently going through a very transformative time for our company, evaluating our and changing our operating model, we're committed to treating our community, customers and employees, with uncompromising dignity and respect, regardless of the reason, impact to our workforce, or the timing.
      1.0
      Sep 24, 2019

      Working here is a chaotic mess

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      All I can say here is benefits

      Cons

      The company does large restructuring often while you sit back and watch millions of dollars invested in 'projects' that go nowhere. You might work on a project for 6 months just to be told that it is no longer needed but it is okay because that is just part of being 'lean'. It often feels like you're in a middle school lunchroom with cliques. If you get in right with the right crowd, you can coast with incompetence or lack of qualification for a long time. Middle management is in over their heads, and it shows. Benefits are good, absolutely not worth the pain of working at this company. I will be shocked if the company exists as it does today in 10 years. As it operates today, this company will be drowning under their competition soon.

      avatar
      Western Union Response
      6y
      Thank you for your 5+ years with WU. We’re happy to see you list benefits as a pro. We aim to provide our global benefits because our teams work hard and should have the support and resources they need to come to work as their best selves! We are disappointed to learn about your experience. As we announced WU’s new strategy and operating model during our second quarter earnings, part of this means we must make difficult decisions regarding our investments to ensure the continued success of the business. We also want each employee to have the tools and resources they need to help them manage through the change, both personally and professionally. As we continue to help influence positive change across our organization, we will share your comments with the appropriate teams.
      Viewing 46 - 48 of 2,934 Reviews
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      Glassdoor has 3,792 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.