Western Union reviews

3.3

54% would recommend to a friend

(2,929 total reviews)
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Devin McGranahan

46% approve of CEO

46% positive business outlook

Western Union has an employee rating of 3.3 out of 5 stars, based on 2,929 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Feb 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, generous time off, and decent pay

Cons

Employees are not valued. Supervisors and Managers have no experience dealing with people. Turn over rate is very high. Employees are just a number in this micromanaged Compliance department.

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Western Union Response
7y
We are very disappointed to hear of your perspective. At WU, we take employee feedback seriously and work hard to create a culture in which all members of our global team receive the proper guidance and support to succeed. We take your comments to heart and will share your concerns with the relevant teams as we work to improve the employee experience for all.
1.0
Jun 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Exposure to backend systems and microservices architecture. Competitive starting compensation. Leaves & medical insurance.

Cons

Decision-making is often driven by favoritism—both from US-based leadership and the India site head. Several director-level roles have been filled/introduced by individuals lacking the necessary skills or leadership qualities, leading to self-centered management and the marginalization of capable employees. Overuse of tracking tools like Pluralsight Flow reflects a lack of trust in engineers. This focus on activity metrics over meaningful outcomes undermines morale and creativity. The company is shifting hiring focus to HCL partners in Hyderabad, while the Pune tech center is being reduced to a managerial oversight role. Coupled with stagnant salary hikes (under 4%) and rigid hybrid work rules (3 days in-office, 9 hours/day), No work flexibilty, everyday late night call are new norms. No Shift allowance. New norms throught the org is: when things go well and deliveries are successful, managers/products/PMOs are quick to take credit—often involving dozens of people in celebratory emails. However, when issues arise, no one steps up to take responsibility, and the blame is usually pushed down to the developers.

1.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Trying hard to see the pros at this point.

Cons

I have worked here for 7 years. Starting last year we are required to be in office at least 3 days a week. Even though I am salaried this office started forcing us to badge in and out so they can track our time under the guise that they would need to know if we were still in the building if there was a fire. Last time we had a fire drill, not a single person badged out. Starting this year, I have lost my 5 weeks vacation time and all employees get 13 days vacation and 7 days sick pay. Hours are too long with forced hours to accommodate colleagues on opposite side of the world. Forced on call for one week a month that must be responded within 15 minutes. Zero chance of advancement and only standard 3% raises a year. Micro-management on every level.

Viewing 28 - 30 of 2,929 Reviews

Glassdoor has 3,785 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.