Wayfair reviews

The pay is embarrassing low, there is a lack of mentors, onboarding/training for new employees, and an overwhelmingly younger culture with no management experience. I could see this being a decent experience for students right out of college, but not for experienced professionals. Management is focused on the short-term with little long-term strategic vision. This coupled with inefficient processes lead to constantly putting out fires, being reactive, and poor customer experience on the platform. Finally, I found it difficult to form close friendships with co-workers as the company is a revolving door. Somewhere in the hiring process expectations are not being set appropriately. Advice to candidates: talk to people who've left the company to find out why, ask tough questions about your role and manager expectations in the interview process, really listen to the responses, and ask for a fair salary that values your talent and expected contribution to the company appropriately.

-Managers are incompetent -- most of them worked their way up the ladder when the company was young and have no experience outside CSN. They know the company well but have no clue how to be proper managers. -Managers are inappropriate and unprofessional -- they form inappropriate relationships with employees under their jurisdiction and gossip about people in their own groups. They share inappropriate stories about their lives outside work and make those who are not their "buddies" feel extremely uncomfortable. (This is especially evident between male managers and female employees.) They describe in intimate detail their personal lives -- drinking, relationships, etc.. -Compensation has nothing to do with performance -- the system used to determine both salary and bonuses is intrinsically flawed and was never tested before implementation. The only way to get a decent (relative term, here) salary is to cheat the system, and this is actually encouraged by managers (when I asked how I could improve, my manager listed a number of ways to cheat). In addition, the program that pulls numbers to determine your paycheck is incorrect 95% of the time and not updated correctly 99% of the time. It is a workplace joke, but no laughing matter when it comes to your salary. (I was repeatedly told me that by my level of service and numbers I should have had the highest salary, but because of the remaining flaws in the system I was stuck near the bottom. But since everything is based solely on the (incorrect) numbers reported, there was no room for him to make an exception in my case. This happened to a number of employees.) -You might not get paid properly -- 5 months later, I am still waiting to be paid the bonuses that I was told I would get but I didn't receive due to some oversight. I have now been told that I will not be receiving these funds for no justifiable reason. -Lack of communication -- customer service reps are not kept in the loop. The first we hear about a change is when it is about to be enacted (each change makes a rep's life worse, and there are many changes). -Schedule horrors -- watch out, as this will change on you constantly (not only the daily start time, but the days you will be working) and you will never be able to plan anything more than a couple of weeks in advance ever again. And yes, you are expected to request days off before you know what days you will be working. -The "relaxed" environment is cutthroat -- with all the cheating going on, it's impossible for the few honest employees there are to get ahead. When I started there, everyone was willing to help anyone out. Now that all the changes have been enacted, people refuse to offer assistance and instead respond by stealing sales and sabotaging other reps. -No one is happy -- out of the 40 or so reps I spoke with, only 1 or 2 were somewhat content with the job, and this was only because they hoped to move to another department (which is becoming extremely difficult to do). The level of discontent is so high that employees no longer even hush their voices when senior management walks by.