Wayfair reviews

3.1

39% would recommend to a friend

(6,859 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,859 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Very intelligent people Nice office Great pay Free snacks (while it lasts)

Cons

The culture revolves around impressing and convincing other people into thinking you're providing value. Many roles provide limited value. If you don't want to play pretend and write enormous documents citing 20 different statistics (maybe 2-3 of which that are actually relevant,) you will not fit in. What do you get when you mix incredibly intelligent people who want to justify their roles and responsibilities to minimize their chances of being laid off? A culture where everyone is desperate to prove their worth (even if their role has minimal) through as much theatrics and mass-cc'ing that they can manage. The culture revolves around sending out dissertation-like emails that nobody reads but everyone pretends to. Executive leadership is as shifty as you'd expect. At town halls, they refuse to give straight answers. The CFO actually tries to hold Niraj accountable in these meetings, but boy is that uncomfortable to watch. What do you get when you cross a narcissist's delusions of grandeur with the cold hard reality of failing financials? A Wayfair townhall. If you forgot to grab a snack before it started, feel free to take a slice of the thick tense atmosphere. At Wayfair, there is incredible kool-aid surrounding former consultants - in that they supposedly provide tremendous value and invaluable strategic thinking. When you build a workforce out of majority ex-consultants, all that ends up happening is you have former consultants constantly creating sparkly docs and business plans (pretending to add value) without actually doing any work. You cannot staff an entire workforce around people whose primary skillset revolves around making management suggestions, dumping actual work on others, and leaving before anything actually gets implemented. Who is left to do the actual work? On a separate but related note, I'll leave you to speculate as to what the majority-consultant culture does to diversity of thought. There isn't any. But there is the "Wayfair standard" and the Wayfair way. Map the stock price for the last two years to tell you what that monolithic way-of-thinking is worth.

2.0
Jul 25, 2023
Recommend
CEO approval
Business Outlook

Pros

-Many (not all) of the people I worked with directly were pretty intelligent Nice office, free snacks, coffee, etc. -Learned a lot of technical tools - my direct manager was very supportive of me delving into those interests despite them not being directly applicable to my role -I had like 2hrs of work most days, could definitely pick up a second job and double my income if they let me WFH every day

Cons

-None of the work I did actually impacted the company or the world -Some L6+ people were fully unqualified for their roles, had little to no -experience in the industry much less managing 20+ person orgs. -It's easy to get lost at a company of this size (intentionally). Worked with a woman who was L4+ which means she had unlimited PTO and she took multiple days off every week. Imagine going into work where your only responsibility is a project under someone who just doesn't show up almost half the time. On those days, I was able to accomplish exactly nothing as a result. Similarly, had massive issues getting in touch with people I needed to speak or work with. Seemed like people were working 20hrs a week and not handling their duties effectively at all. -Boring culture

2.0
Nov 14, 2021
Recommend
CEO approval
Business Outlook

Pros

There’s still a ton of upside to drive value and the flywheel of the business model will continue to drive growth unless senior leaders make major mistakes. The problems to solve are interesting and challenging and the work is also interesting. Majority of people are smart and great to work with.

Cons

Culture is going in the wrong direction and I can say this with high confidence because I’ve been at Wayfair for a few years. Used to love the culture, even if it wasn’t for everyone, and I no longer feel that way. Leaders (VP and up) don’t talk to each other enough and are completely disconnected and don’t care about how things get done. Directors are unable to influence up and mostly manage people. The manager doer concept we used to rightfully brag about at all levels is dead. This yields poor choices galore including picking too many and the wrong (including conflicting) things to work on, losing grasp on the growing burnout of folks who actually do the work, growing lack of empowerment for teams to drive the agendas they were hired to drive and a feeling of inertia. To be clear this isn’t just about staffing shortages, we just need to completely wasting time on middling ROI work and focus on a few things that will propel Wayfair’s growth in the next decade. Finally, I have to say that my trust in the C-suite is waning. Niraj keeps screaming at his teams to do more and do it faster and no one is there to actually help him make good choices or dare I say disagree with him. And they just don’t know and their directors and VPs are scared to tell them what they really think.

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