Vail Resorts reviews

3.4

58% would recommend to a friend

(2,780 total reviews)
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Rob Katz

36% approve of CEO

36% positive business outlook

Vail Resorts has an employee rating of 3.4 out of 5 stars, based on 2,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vail Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Artes y entretenimiento industry (3.9 stars).

Reviews by job title

3K reviews
3.0
May 6, 2016

Take care of your employees please

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing destinations, fun outgoing front line staff, Epic Pass. Can make lifelong friends from all corners of the globe in one season. Company has a clear goal for it's future. Good employee development "theory" *see below Health and 401k are actually quite good given the poor wages.

Cons

Wages are terrible when compared to other hospitality/ski companies in the Colorado area. Housing is outdated, scarce and expensive. Company seems to rely on the "if you don't work here, someone else will" mentality all the while touting their "amazing" employee development program. There seems to be a push to get employee feedback, however nothing seems to come from it. Gap between middle and upper management compensation is insulting, given that middle management does all of the heavy lifting and upper management makes all of the bad decisions because they're out of touch with the boots on the ground. Too many meetings, when typically an email would suffice. Somewhere along the line the company forgot how to have fun because it's a liability to the STOCKHOLDERS. Buzzwords and corporate speak goes against the main reason people move to your mountains.

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Vail Resorts Response
10y
Thank you for taking the time to write this review. We encourage employees to be honest and transparent in their Glassdoor evaluation of Vail Resorts and appreciate your engagement with the company. We love that you took advantage of our benefits package, we are always finding ways to offer great perks and benefits to our employees. We understand the compensation issue, and continue to make positive changes to retain our employees. We take your concerns and comments very seriously, and will continue to address these issues as they arise. Here at Vail Resorts, we value our employees and our guests, and we want to give each a positive experience. We will bring your concerns to our team and will continue to strive to make Vail Resorts an amazing place to work. Thank you for the time and energy, we wish you all the best!
1.0
May 12, 2015

Revolving Doors

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Some very dedicated employees -Preference given to internal candidates for job openings -Willing to give employees opportunities in positions they may not have extensive experience in

Cons

-Extremely high turnover -Low staffing levels with a fanatical focus on reducing headcount whenever possible -No work/life balance because of the lack of staffing. Regularly expected to work 50-60 hours a week as a salaried employee. -It seems as though everyone is frustrated with the Broomfield office, both internal and external customers are constantly providing negative feedback. -Lack of respect in the workplace. Never seen so many shouting matches and fighting in a workplace between peers. -Combines the worst aspects of a large corporation and a small business -Lack of communication between corporate and resorts. Each resort does it's own thing yet corporate is expected to handle everything. Standardize processes and create efficiencies or get rid of the Broomfield office and truly let the resorts run on their own -Compensation is so far below market that outside recruiters specifically target our employees. It's common knowledge in Colorado that Vail pays very poorly for all levels below Director/VP level positions. Executive team regularly states that conversations around increasing wages are not going to happen.

1.0
Jun 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Vail is a great mountain to ride, wonderful terrain and lots of snow. In the summer it is beautiful and sunny almost every day.

Cons

Vail is a corporate company that will bend you over backwards for your money. There handbook is written in a way so that if something happens and it's not in the book, or it is and there are little details that make the difference, Vail is able to change the rules in the hand book so that Vail is never at fault. "The Company reserves the right to modify, revoke, suspend, terminate, or change any or all of the information contained in the Handbook and any plans, guidelines or procedures, in whole or in part, at any time, with or without notice." For a "professional company", that doesn't seem very professional. That looks like a company that is all about finding a back way into anything. They treat their employees like lesser being and continuously promote people with only one interest, self benefits and company expansion. The rules and regulations of Vail are made by people that don't even live here, they live in or around Broomfield, CO. Therefore they do not understand what needs to happen and how things actually work on the mountain. We have mountain police that don't punish the people that are skiing out of control, cutting across the entire trail at slower speeds than the general traffic, stopping in blind spots, and even cutting other people off. All of these actions are very dangerous when it comes to skiing/snowboarding, i personally have seen friends of mine nearly become hospitalized because some tourist isn't paying attention to their surroundings and blindly going down the hill. Vail needs to get the priorities straight, not their priorities because that would be more money. Vail puts on a face to make tourist feel safe and have fun so that they spend more money. Therefore they do not punish tourists for irresponsible behavior both on and off the mountain. Thus leaving the only people to be punish is the locals, and I'm not talking about the locals with money, I mean the locals that live here year-round and are living in small and expensive housing units. The money we make from out jobs here in the valley mostly goes right to rent, utilities, groceries, and gas if we have a car. What's left is just about enough to go out to the bars and pay for the cheaper deals like $3 beers... the statistics may tell a different story, but thats because all the poor locals are clumped in with the obnoxiously rich locals that either live here with their family, or more often the case, live in their multi-million dollar homes maybe 3 weeks out of the year. The reason why Vail has so many people working for them is because if you constantly replace employees you don't have to pay them more hourly. Tell me why the grooming operators that start at $13 an hour, are getting payed $15 an hour after working for Vail for 5 years?! At the same time we have directors making a $116,000 average yearly salary! These directors are the same ones that are trying to make the mountain safe but going about it in the completely opposite way that it should be, by punishing the people that know how to ski/ride well for dodging the people that don't ski/ride well so they don't end up in the hospital and/or a lawsuit. I could go on but i have better things to do than let Vail take up more of my day.

Viewing 139 - 141 of 2,780 Reviews

Glassdoor has 3,035 Vail Resorts reviews submitted anonymously by Vail Resorts employees. Read employee reviews and ratings on Glassdoor to decide if Vail Resorts is right for you.