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      Universal Studios

      Part of NBCUniversal

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      Universal Studios reviews

      3.9

      72% would recommend to a friend

      (2,037 total reviews)
      avatar

      Thomas L. Williams

      71% approve of CEO

      60% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Compensation and benefits

      3.4

      Senior management

      Universal Studios has an employee rating of 3.9 out of 5 stars, based on 2,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Audiovisual y medios de comunicación industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      May 22, 2008

      No. 1 Customer Service Provider in the WORLD!!!!!

      Production assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Number one in the customer service industry. The skills and teamwork learned from working in this fast paced customer service interface will be used forever and ever beyond your tenor with the park. You will find that a lot of employees stay with Universal for a long time, I stayed with them for over 7 years and then went seasonal, I still keep in contact with everyone I have ever worked with and always look forward to going to work in such a fun environment.

      Cons

      Hot and rainy days in Florida weather, but you do get a nice suntan, they request you put on sunscreen if you work outside, but you still get a nice healthy tan...you know a farmers/golfers/etc...tan.

      5.0
      May 6, 2014

      Probably the best job I've ever had.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are very nice and understanding, fellow employees become like family, you get enveloped in the atmosphere both backstage and on set, the make up, costumes, mazes, and sets were top-notch, and my supervisors were amazing. Not to mention: Take Five Cafe. I want to go back this year, I'm hooked!

      Cons

      Scaring guests for 30 minutes to an hour non-stop gets tiring, even if you have a simple scare. There is also the threat of being hurt by guests or having them do a number of rude things to you, but if you don't take it to heart you'll be fine - most guests aren't like this however, so don't worry. I also had only one negative encounter with one of the employees who handled props - I accidentally damaged my prop and he treated me like dirt for doing so, and he even teased me negatively about it later that night. But this was sorely because of his own attitude and he was hired by Universal like I was, and he probably won't be hired back.

      Viewing 2026 - 2028 of 2,037 Reviews
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      Glassdoor has 2,263 Universal Studios reviews submitted anonymously by Universal Studios employees. Read employee reviews and ratings on Glassdoor to decide if Universal Studios is right for you.