Tutor.com reviews

3.3

46% would recommend to a friend

(595 total reviews)

Hyoung Jun (Joshua) Park

36% approve of CEO

33% positive business outlook

Tutor.com has an employee rating of 3.3 out of 5 stars, based on 595 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tutor.com employee rating is in line with the average (within 1 standard deviation) for employers within the Educación industry (3.7 stars).

Reviews by job title

595 reviews
1.0
Jan 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexible hours -- everyone loves that. Some students are a real joy! Most students are at least respectful and civil. Tech support and general support usually respond quickly, although they aren't always allowed to respond helpfully :\

Cons

Terrible pay. After almost three years, I'm earning a whopping $10/hr. Given the level of expertise they require and the amount of effort they expect, it's disheartening to know that I could earn more at Starbuck's. A few students are abusive. There is no recourse against them. As many others have mentioned, bad mentors. I began with a good mentor and was then switched to a bad one. I now realize how rare that good mentor was -- my current mentor is much closer to typical. If anyone reading this thinks that other reviews mentioning bad mentors must be from people who deserved the bad feedback, I urge you to think again. My current mentor has leveled two outright fabrications against me, and on many other occasions has misunderstood simple things because she just wasn't paying attention. She also seems to have arithmetic problems; she once claimed that my average rating was an unacceptable 3.0 for a time period in which it was actually a respectable 4.5. Oh, and you're required to maintain a rating of 4.2 in order to remain employed. That means that the student who thought you were both helpful and nice, who left you a 4-star rating to show that you're better than average, actually harmed you in the eyes of Tutor.com. It also means that a spiteful student or even a prankster can leave a 1-star rating from which it may take weeks to recover. There is no way to remove bogus ratings. In their FAQ, Tutor.com says they "cannot" remove them. Think about that. It happens so often that it's in their FAQ. Tutors are prevented from communicating with other tutors. Maybe they're afraid we'll unionize or something. Most of the "helpful advice for tutors" is rather obviously designed to benefit Tutor.com, the company, rather than tutors or students. It seems amusing at first, but it quickly becomes rather insulting (do they think we're all fools?), and eventually it's just depressing.

3.0
Feb 12, 2018
Recommend
CEO approval
Business Outlook

Pros

The job is flexible, I like helping students who really want the help. The interaction with motivated students can be very rewarding.

Cons

My major issue is with how if a student complains about anything , the mentors have to re-enforce it, even when the complaint is due to the tutor following a tutor.com policy. I had one student actually complain because as an English tutor, I explained the difference between there and their. The mentor actually said I wasn't to correct them when the error was in their chat message. They really embrace the concept of the customer is always right. When the customer is a happy to be ignorant, middle school kid, obviously that can be a problem. I think it undermines their claim that they primarily care about education, obviously they do not. They also seem to think we can read the minds of every student and avoid making them complain in any way. The culture is not supportive of the tutors so I am pretty sure their turn over rate is high.

1.0
May 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible hours you can choose the time you want to stare at your computer.

Cons

Only paid for contact so you can spend a lot of time doing nothing. Only give you a few seconds to respond to a request.

Viewing 13 - 15 of 595 Reviews

Glassdoor has 943 Tutor.com reviews submitted anonymously by Tutor.com employees. Read employee reviews and ratings on Glassdoor to decide if Tutor.com is right for you.