Truly Nolen reviews

4.0

76% would recommend to a friend

(314 total reviews)

Scarlett Nolen

76% approve of CEO

65% positive business outlook

Truly Nolen has an employee rating of 4.0 out of 5 stars, based on 314 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Truly Nolen employee rating is in line with the average (within 1 standard deviation) for employers within the Servicios personales al consumidor industry (3.6 stars).

Reviews by job title

314 reviews
1.0
Sep 24, 2015

Don't be fooled!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get full-time benefits through great service providers after 3 months here.

Cons

Everything? They rope you in by promising growth and other perks. This is where they get you. The employee orientation is nothing short of amazing. They set you up in a nice hotel, bring in catering, and go on and on about how great the company is. You start thinking you have a voice and that this is going to be the best company you've ever worked for. I've heard the company was actually good when Truly was in charge. Unfortunately, his age impedes him from continuing as CEO. You literally have no voice in this company. I've seen people from my branch and others get shot down for even asking a question about why something is structured the way it is. I've even seen people get demoted (with lower pay) for thinking they can suggest a change to anyone higher up than they are. Branch managers are encouraged to not replace broken things around the office or supply techs with better equipment through their end of the year bonuses. The less they spend, the more money goes into their pockets. One of my coworkers is working on a broken desk that is on the verge of collapsing... it's ridiculous. I needed something replaced the other day and the BM kept avoiding the issue so after a week, I had to replace it myself. $60 that mean a lot to me but NOTHING to the company or manager. Sales people are always being shorted on commission and cancellations come in like crazy because the techs aren't motivated enough to perform good service. The environment is depressing, demotivating, and oppressive. Honestly, stay away if you can find any other company to work for. Or hope that Truly starts to age backwards and comes back on as CEO...

1.0
Jul 30, 2013

sales

Recommend
CEO approval
Business Outlook

Pros

training was good, compensation for the sales staff was unrealistic.

Cons

Pay horrible for amount of work required. The company wants you to provide good customer service to customers after sale with no compensation.

3.0
Aug 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Bagel Friday, assistance from peers, somewhat consistent hours, overtime available, generally friendly people. I have a very mixed review on Truly Nolen. Some days I feel like quitting and other days I feel like everything is going smooth. It almost feels like an abusive relationship.

Cons

Lack of communication is a big issue here. Whether it be with appointments that aren't scheduled properly or information that's not clear, there's definitely an issue with communication. Team leaders always tell you they are available to ask questions, but are NEVER at their desks. They all huddle in a single office and talk and laugh. They do provide cell phones and are willing to help sometimes, but mostly get upset and want to push the call on someone else. You're made to feel as if you are doing something wrong by asking for help. Managers and administration can be very rude when you call them as well, if you can reach them. The customer support center can be a high stress job when escalation calls come in. No one wants to own up to providing service, even when you try as hard as you possibly can. After a call is taken you typically have 3 minutes after to wrap up that call, but when busy you can be pushed into calls while still working on an account. This can cause a lot of trouble and confusion, when you're trying to schedule an appointment while also reaching out to managers and so forth. In summary, you can be the hardest worker with the highest integrity and greatest work ethic, but there's little chance to be noticed or feel as if you're doing everything right.

Viewing 7 - 9 of 314 Reviews

Glassdoor has 364 Truly Nolen reviews submitted anonymously by Truly Nolen employees. Read employee reviews and ratings on Glassdoor to decide if Truly Nolen is right for you.