Just about everything. The training and orientation paint this wonderful picture, but once you are there a couple of months, you find out how bad it is. This company has severely gone downhill since Truly (Mr. Nolen CEO) has stepped back his active role in the company due to health problems.
The current President (Truly's son Scott) is clueless as to what is going on. His VPs manipulate him and keep him in the dark, as to what goes on from the Districts and below at the branch levels. There is a serious lack of REAL, QUALITY management and leadership from the district management on up. You are only as good as your last achievement, otherwise you are just an expendable number.
The turnover is tremendous, and they never take ownership of it, they continue to blame the employees, instead of looking at themselves. They say people quit managers, not companies, but somehow their own message gets lost on them.
Don't get me wrong, there are a few District managers that are awesome, but unfortunately, they keep incompetent DMs just because they blindly follow the VP without question, even though they know it's the wrong thing to do.
I resigned from this company, as many before me and after me have done due to their severely incompetent management. Why else do you think they are constantly running ads and hiring. STAY AWAY, unless you are hard up for any job.