Transport for London reviews

Senior managers struggle with managing staff. Everyone focused on their little bit so rail does not talk to buses or river services and so on. No pay rise or bonus for three years. Salaries are not competitive.

Lack of professionalism, customer focus and urgency; too old school with people looking for stress free jobs for life and a lack of focus on delivery; departments very silo-ed especially the operational departments (e.g. London Buses, London Underground) - very protective and unwilling to adapt and improve; too much reliance on consultants to do the real work; senior management overpaid and unwilling to take decisions; too political as run by the Mayor who is elected every 4/5 years, makes it very hard to implement any large long term projects that would really make a difference (e.g. the current Mayor cancelled all the previous Mayor's projects mainly out of spite and to appear to be making cost-savings when in fact all of these projects were being funded by external funds and wouldn't have cost TfL (or the taxpayer) anything to deliver; too slow and bureaucratic.