Is TransCore a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at TransCore have rated their employer with 3.3 out of 5 stars in 37 Glassdoor reviews. This is a higher than average score with the overall rating of TransCore employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at TransCore now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at TransCore .

Does TransCore pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at TransCore with 2.7 out of 5 stars based on 37 anonymously submitted employee reviews. This is 3.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at TransCore.

How happy are Customer Service Representative professionals working at TransCore?

71% of Customer Service Representative employees at TransCore would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service Representative professionals have also rated TransCore with a 3.0 rating for work-life-balance, 3.8 rating for diversity and inclusion, 2.9 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TransCore?

Customer Service Representative (40) , Data Entry (21) , Data Entry Clerk (21) , Software Engineer (19) , Customer Service Representative (CSR) (15) , Image Review Clerk (15) , Image Reviewer (11) , Senior Software Engineer (9) , Data Entry Image Reviewer (7) , Product Support Representative (6) , Systems Administrator (6) , Data Entry Specialist (5) , Systems Engineer (5) , Product Support Specialist (4) , Project Manager (4)

What are the pros of working at TransCore according to real employee reviews?

"Some of the people are great" ((in 33 reviews)); "The pay is good." ((in 26 reviews)); "Good benefits great experience" ((in 18 reviews)); "Good work environment." ((in 13 reviews)); "friendly coworkers and overall, it's an easy job." ((in 10 reviews))

What are the cons of working at TransCore according to real employee reviews?

"Poor management wanted you to do 609 images an hour which to me is unrealistic to me." ((in 41 reviews)); "The time clock system is archaic and as i just found out is used against you, you will get nickle and dimed on your way out the door, manager waited until an hour before time was due for the week to email me saying my time wasn't showing up, ok, here's proof i submitted it, oh, sorry, you need to round to the nearest quarter hour, shaving time off of my hours that i worked." ((in 16 reviews)); "No Work life balance in IT" ((in 9 reviews)); "All Supervisors have nasty attitudes, they need management training." ((in 9 reviews)); "They won’t let you have time off even if it’s an emergency" ((in 7 reviews))

TransCore Customer Service Representative reviews

3.3

71% would recommend to a friend

(37 total reviews)

Tracy Marks

51% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Customer Service Representative employees have rated TransCore with 3.3 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. TransCore is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37 reviews

3.0

Oct 31, 2014

My Experience at TransCore

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people that work there made going to work enjoyable.

Cons

Time-off policies and lack of growth in the company for everyone. Switch insurance company, the Hartford.

3.0

Jul 16, 2014

Overall learning experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employees were easy to work with and are will to assist when needed.

Cons

Management had attitude and was so fast to yell at you when you ask a question or if a customer asked to speak with them. They had no patience at all.

5.0

Jan 28, 2013

Great for someone just starting out

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

they will train someone with NO experience for their call centers, I was able to take the information I learned and use it to get a job that paid 11k more a year after working for transcore for 2 years. the place that i worked at was great and i still keep in touch with my colleagues!

Cons

little room to move up, management has been in their positions for years, little hope of excelling due to the fact that no one ever leaves, poor pay for someone with a bachelors degree, but steady employment, never worrying about being laid off, etc

Viewing 34 - 36 of 37 Reviews

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My Experience at TransCore

Overall learning experience

Great for someone just starting out

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