TTEC reviews

It's a global company - stick around and you'll get plenty of opportunities to take a hit for a problem on a "thing" you didn't even know existed, yet it was your responsibility to know about it and take ownership. You also get exposure to lots of technologies, but never really time to learn them well because of the need to launch them quickly for a short-notice project. And the chances to (re?) invent ways only exist because the focus on launching projects quickly - for what it's worth, an artifact of previous leadership - sacrificed doing projects well and reliably for the sake of that speed; as a result, many things lack redundancy and documentation, and those environments that have documentation are woefully outdated.

Training is not great. You basically watch a bunch of PowerPoint presentations. Their AHT is 7 minutes which is unrealistic considering most people calling need more than 7 minutes. Every situation is different Back to back calls Cannot use acw to put in your notes ACW is 9 seconds Csrs want to help the customer, but can't due to constantly being reprimanded for going over 7 minutes. Angry customers. Slow computers Ancient CRM system that is constantly failing. Give you a hard time about taking time off, even when you have accrued PTO Can't plan a vacation bc they usually deny PTO The list is endless