TTEC reviews

Negative coaches; managers who wanted me to put my young agent on a Corrective Action because she left early...due to chest pains and left in an ambulance!...oh yes, and they also retaliated against me when I reported another Coach to the "We Hear You"/Human Resource people because she bashed me publicly and unprofessionally on Facebook; this company loses client contracts often and fires people often or sends them home early without pay

Senior management is "Passionate" definition is they will get in your face and scream (literally) on how bad of a person you are for missing something that you didnt even know existed. Even if you have proof you did nothing wrong you can and will get blamed. This company is run on fear and intimidation. It comes from the C-Levels down, good people have been fired for trying to tell the CEO this. The only thing that matters to management is who to blame, they blame each other and throw their own people under the bus regularly to save their own jobs. This is not a place for a career unless you have already been there for 10 years, if you are just coming in understand you will last 1-2 years before being totally burned out and run down. I would not recommend this job to anyone.