Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2401) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 646 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Culture is good and salalry also" ((in 223 reviews)); "Work environment is good and friendly" ((in 168 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 157 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 501 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 449 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,438 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,438 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Jun 15, 2016

Not worth it

Software developer

Recommend

CEO approval

Business Outlook

Pros

I am no longer employed. I am free of the hostility, mandatory overtime, back stabbing gossip, and high costing health benefits.

Cons

From day one it was a cluster dump. The training document was outdated and I spent three days trying to get onto there overconfigured underpowered network supported by some poor entry level systems administrator in a far away land who kept on yelling "It works for you (but he meant me. )" It was a complete nightmare. Save yourself. Find a better job. Go work at McD's. Do anything but work as a developer at Teletech.

1.0

May 11, 2016

HORRIBLE!!!!!!!!!!!!!!!!!!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothis good can be said about this company

Cons

Worst place ive ever worked at. This place treats their employees as if they are robots and expects them to work as such also. I worked there for 3 years and was only offered a raise once. Theres no room for advancement unless you kiss the team leads behinds on an hourly basis. They constantly ask for overtime but refuse to give the agents any time off for any reason. Their clientel are the most horrific people I have ever had to deal with in my entire life and when they treat the agents poorly instead of having the agents backs the managers constantly throw te agents under the bus to please the members. I would not recommend this company or sister companies to my worst enemy.

3.0

May 8, 2016

From Seasonal to Permanent Remote Call Center Employee

Remote call center agent

Recommend

CEO approval

Business Outlook

Pros

Good on the job support team and Team Leads Continuous training Many resources for solving customer problems 401k, Dental and Vision even for PT

Cons

Low wages hours reflect call volume with voluntary or mandatory time off faulty network systems

TTEC Response

10y

Thank you for your comments. We're sorry to hear that. Have you talked to your supervisor about this? Maybe ask for a more suitable account for you? We may have other available jobs that can fit your needs too at teletechjobs.com. Feel free to check it out anytime.

Viewing 175 - 177 of 11,438 Reviews

Jobs at TTEC

Seasonal Healthcare Trainer

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not worth it

HORRIBLE!!!!!!!!!!!!!!!!!!!!

From Seasonal to Permanent Remote Call Center Employee

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