Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 646 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Culture is good and salalry also" ((in 223 reviews)); "Work environment is good and friendly" ((in 168 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 157 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 501 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 449 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,438 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,438 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Dec 7, 2016

I don't know how they're still in business

Team leader

Recommend

CEO approval

Business Outlook

Pros

- parking next to the building is free and is frequently used by employees who can't afford an apartment - location is OK

Cons

- management doesn't know what to do - performance doesn't matter, it's who you know - pay is about the same as at McDonalds - strange and dangerous people

TTEC Response

9y

We apologize that your experience with TeleTech didn't match our reputation as a great company to work in. We want to thank you for taking the time to give us your feedback as this will be helpful for us in terms of improving the business and making sure employees get the best for working in TeleTech. Thank you once again and we wish you success in your future endeavors!

2.0

Nov 30, 2016

For your sanity, stay away from Teletech.

Licensed health insurance agent- uhc

Recommend

CEO approval

Business Outlook

Pros

The other employees are awesome and you all unite in you hate for Teletech. Training for sales was good. Great place to work if you just need to make some cash then go

Cons

You have to make sure you pay is correct, constantly. Management has no idea what's going on. This is the most disfunctional place of employment I've ever seen. It's like Teletech work up and said, let's hire people then figure out what we want to do with them. The systems are always going down. Customer service employees are idiots, actual idiots. This company is so numbers driven is gross. But they won't admit. And don't expect to get anything accomplished quickly here.

TTEC Response

9y

We apologize that your experience with TeleTech hasn't matched our reputation as a great company to work in. We want to thank you for taking the time to give us your feedback. We're glad you like the sales training on the other hand, we hope you are raising the pay concern with your supervisor as this is something that can be resolved quickly. More than ever, TeleTech is committed to retaining top talent and developing them, especially with the launch of iAspire which aims to propel the careers of employees from within. We've taken note of your comments and we'll look into them. Thank you once again for the review.

2.0

Nov 4, 2016

Corporate Headquarters

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Job flexibility (working remotely on occasion), PTO is decent especially after completing first year, full bene's and 401k match (although all health/retirement plans are pretty bare-bones/stripped down... but still better than nothing). Opportunities for career advancement if you know how to play the corporate game well by "kissing the right behinds" and working an ungodly amount of hours.

Cons

Executive management struggles to retain top talent by offering stagnant wages combined with ever increasing work demands - Teletech has earned a reputation with outside companies as having a 'revolving door' at all levels of the business.

TTEC Response

9y

Thank your for your feedback. We appreciate that you took the time to give a detailed review about your experience at TeleTech. We're happy that you like the job flexibility and benefits you receive at work. We believe management is committed to retain and promote performing employees more than ever with the launch of iAspire. As you know, it helps boost the careers of employees from within. I hope that you will personally be able to benefit from this and that your stay at TeleTech proves to be a great decision for you. Thank you once again for the review.

Viewing 172 - 174 of 11,438 Reviews

Jobs at TTEC

Seasonal Healthcare Trainer

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I don't know how they're still in business

For your sanity, stay away from Teletech.

Corporate Headquarters

Jobs at TTEC

TTEC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at TTEC

TTEC reviews FAQs