Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 955 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 419 reviews)); "Culture is good and salalry also" ((in 220 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 500 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 430 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 102 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,436 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,436 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

5.0

Apr 2, 2020

Great People - Teamwork Encouraged - Flexible Work Environment

Director of sales operations

Recommend

CEO approval

Business Outlook

Pros

People are encouraged to work together and no one is trying to outshine you or step on you. Management is open to new ideas. Lots of work at home roles.

Cons

As at all companies these days, sometimes the workload is just too much for one person.

2.0

Feb 17, 2020

Location that's a blind eye for corporate.

Deposits

Recommend

CEO approval

Business Outlook

Pros

Great pay compared to blue collar work with little to no experience. One of the few places in the RGV where you DON'T NEED SPANISH to work with inbound customer service calls.

Cons

One of the most inconsistent sources on info and knowledge amongst the individuals who were coaches, TL's, or Trainers. Out of all the call centers, this is the only one where questions about policies and procedures were so wildly different from tenured individual to the next. Trainees would suffer because of it. There's been cases where entire training classes would fail and not make it to the production floor.

TTEC Response

6y

Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

5.0

Jan 28, 2020

i transfer to correct department and talk to the correct representative . And help them with the website

Call center representative

Recommend

CEO approval

Business Outlook

Pros

i loved talking to the people and helping them out

Cons

It was some of the people that called were so mean and rude and it was just to stressful

TTEC Response

6y

Thank you for your exceptional review! We are happy that your work experience at TTEC was noteworthy. We wish you all the best in your career.

Viewing 151 - 153 of 11,436 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Seasonal Healthcare Trainer

Fraud Detections Representative

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great People - Teamwork Encouraged - Flexible Work Environment

Location that's a blind eye for corporate.

i transfer to correct department and talk to the correct representative . And help them with the website

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