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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      54% would recommend to a friend

      (11,436 total reviews)
      avatar

      Kenneth D. Tuchman

      59% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.9

      Senior management

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,436 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Jan 16, 2020

      Good at first.....but

      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hiring process was fast. Company will pay for you to get your insurance licenses life and health.

      Cons

      They told most of the agents in the account that I was working for that we would have the opportunity to stay with the account that we were working for. Fired everyone 4 days before Christmas but we were offered a demotion to basically do the same job for 6 dollars less an hour. We did not receive OT when I was working 12 hours everyday for a week. We did not receive our commissions that we were promised EVER. They put me on another project to work on for Medicare then the system was down for a lot of the worker when they tried to change us back to our original position. Was told to train other employees while waiting for them to fix the system. They told us we would be receiving holiday pay but told us later when the holidays came that we weren't receiving holiday pay. They told us we would be off Christmas and Thanksgiving but comes to find out we wasn't really off if we wanted to receive pay.... Horrible place to work for please find somewhere else to work.

      avatar
      TTEC Response
      6y
      Thank you for taking the time to leave a review. Your observations and questions help us better understand how we can improve as a company. If you would like to share more about your experience, please visit www.ttecwehearyou.com
      1.0
      Nov 11, 2019

      STAY AWAY

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can’t think of any pros aside from the fact I made some friends there. That’s always kind of the positive side of things.

      Cons

      IT IS A CALL CENTER DONT BE FOOLED What an awful place to work. Management is terrible and it’s a typical “high school” type environment. No professionalism and no tact. Company is currently going through a lawsuit for not accurately paying employees for overtime. They tell you you’ll get a raise once you’re in production and then it never comes. Do yourself a favor and seek another position. If you need something temporary this is nice but as a permanent job? Absolutely not.

      1.0
      Apr 17, 2019

      Everyday is a goat rodeo at TTEC.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home possible, helps with work/life balance.

      Cons

      Low pay, chaos, and no accountability. Unless you are executive management, no one cares about you or your job. Really low company morale. And almost no capital expenditure for office resources. Office has holes in the carpet, old cubicles, terrible lighting, inefficient HVAC. Employees complaining about everything. If you are lucky enough to have a manager that cares (rare!), then life at TTEC is bearable. Corporate HQ is clueless and go by a totally separate set of rules, or doesn't care.

      Viewing 154 - 156 of 11,436 Reviews
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      Glassdoor has 13,235 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.