Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 955 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 419 reviews)); "Culture is good and salalry also" ((in 220 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 500 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 430 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 102 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,435 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

5.0

May 17, 2020

hjbh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

remote work from home opportunity

Cons

low pay poor management doesnt pay for all hours worked

1.0

May 12, 2020

Horrible training, no contact

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is decent. The very FEW TLs and coaches who respond are great.

Cons

Literally everything. Team leads unresponsive, no communication, inadequate training. No response on fixing time cards (due to trainers misinformation) I won't be getting paid when I'm supposed to. Seems the entire company is screwing these surge employees around just trying to keep them as long as they can while also screwing them out of pay. The trainer was so incompetent they couldn't even read, higher management needs to be supervising the trainers and TLs.

1.0

Apr 28, 2020

Attrition Factory

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers and internal relationships. The team is forced to pull together.

Cons

Refuses to payout PTO, unless required by state laws. Regularly fights unemployment claims, even those without cause. Lacks formalized internal processes, procedures, or policies. Requires management to create proprietary initiatives without compensation. Fails to provide an onsite HR department; allowing issues to escalate quickly. Issues are addressed through a flawed online ticketing system. Training programs lack critical hands-on components. Performance metrics are skewed, arbitrary, and discombobulated. Coaching is a foreign concept. Threats and corrective action are the norm. Sr. Leadership is only concerned about the bottom-line.

TTEC Response

6y

Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

Viewing 148 - 150 of 11,435 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Seasonal Healthcare Trainer

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

hjbh

Horrible training, no contact

Attrition Factory

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