Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 944 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 637 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 412 reviews)); "Great Culture and Values." ((in 229 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 523 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 444 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,436 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,436 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Jun 11, 2020

Can do better

Sales associate

Recommend

CEO approval

Business Outlook

Pros

solid training. the training manager and director actually came and talked to us in our first week of training to give us information on career pathing and how to get ahead in the company. trainer invested in my graduation. after that, leadership was lacking

Cons

Lack of coaching and mentoring on the floor from team leads and senior manager. they seem to be more focused on outside work conversations especially with females. many the conversations with agents are expletive filled all the way up to senior leadership and appears to be a clique with several levels. no onsite HR department. high turnover. they do not live up to the values especially "do the right thing"

TTEC Response

5y

Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss it further: www.formeremployee.ttec.com

4.0

Jun 10, 2020

Overall good experience

Google ads account strategist

Recommend

CEO approval

Business Outlook

Pros

1. Best part about this role by far is the experience gained whilst talking to different businesses and owners 2. Flexible Hours 3. Occasional gifts and prizes for doing things that are out of the norm such as doing the most dials, or having the most talk time ( Cool... but personally I felt it was always a loosing battle b/c there's that one or two that ruin it for all aka the dial then hang up right away folk)

Cons

1. Not very transparent on pay in regards to commission especially in the interview process 2. Not knowing what your going to be paid until the day of 3. Very relaxed environment (lazy) 4. They haven't quite figured out where they are going as far as metrics with the department and it's been more than a year. 5. Massive attrition , so if you want to be in a place that changes faces pretty often I guess this would be a Pro

TTEC Response

6y

Thank you for sharing your thoughts with us. Contact us through www.ttecwehearyou.com to discuss your concerns in detail.

2.0

May 25, 2020

Background check done a month after I worked there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay was awesome at 15 an hour

Cons

Unorganized and chaotic but waited more than a month to do my background check after they told me that it wasn't an issue at the beginning.

Viewing 145 - 147 of 11,436 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Customer Service Representative – Part time

Customer Service Representative

Temp Quality Assurance Specialist

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Overall good experience

Background check done a month after I worked there

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