Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2401) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 961 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 619 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 421 reviews)); "Great Culture and Values." ((in 231 reviews)); "Work environment is good and friendly" ((in 171 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 522 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 440 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 156 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 101 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,439 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Jul 21, 2013

TeleTech has offered me a lot of experience and growth

Service delivery manager

Recommend

CEO approval

Business Outlook

Pros

Very good place to work in

Cons

Too many processes and paperworks for even the simplest things

1.0

Jul 21, 2013

Will not recommend this place to anyone

Customer support agent

Recommend

CEO approval

Business Outlook

Pros

Good colleagues, but that is just coincidence. Has nothing to do with the company itself.

Cons

The worst management I have ever seen. Managers walk around with their head above everyone else's. One way communication from top till bottom. That is if anything is communicated out. Usually you just have to hear news and changes to the organisation as rumours. Don't respect employees in any way, and you will be reported or threatened with formal action if you express any dissatisfaction. This in spite of the company claiming to hear their employees, and also starting up a communication group which is not really working. They just have it, so it seems that they take employees seriously. You are a number and not a person, and they don't care if you leave. They'll just find someone new, and turnover is very frequent. MANY employees stay there for only a couple of months, as it's not worth it to be treated without any respect on minimum wage. Not the best career opportunities. Team leader is one of the only progressions you can make, as they are not interested in you advancing in your career. They don't care. I probably have plenty more cons, but this what I can think of now.

3.0

Jul 15, 2013

Great opportunity for a failing economy

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

Base pay rate, quick promotions, flexible scheduling, positive atmosphere, on-job training, monthly bonuses, benefits, health incentives, social events, good location

Cons

Promotions are very competitive, scheduling is flexible but requires jumping through a few hoops, benefits are a very, very, very high percentage of your pay and offer very, very, very little coverage (UHC), management understands how disposable employees are in this industry and give little thought to firing employees

Viewing 11245 - 11247 of 11,439 Reviews

Jobs at TTEC

Seasonal Healthcare Trainer

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

TeleTech has offered me a lot of experience and growth

Will not recommend this place to anyone

Great opportunity for a failing economy

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