TTEC reviews

Everything they tell you to do, they'll shortly tell you NOT to do it that way but to do it differently (in a way they'll negate soon after). Employees are blamed for TTEC's technical difficulties. If the system is screwy after their company gets hacked, they will fire people without warning - accusing them of "timecard fraud" - rather than troubleshoot the actual cause of the errors, or observe the employee directly so the employee can PROVE they're not in any way involved in the technical errors. Tech Support is outsourced to agents in India who don't just have thick accents, some of whom don't seem to speak but one or two words in English.

Training not so great course type classes instead of teaching what is needed to answer calls and transfer to the right department. Use Zoom Chat room for help learn from other workers asking about questions you don't know while you have customers on hold are that you need to know before hand. Some questions get answered some don't and agents and Team Leads (TL) are rude and don't know very much Trainer couldn't input the training hours because no access so myself and others never got our 1st check. This company is not well organized. To many user login names and passwords and to many websites to click too. Not honest about work schedule M-F 10:00am 6:30pm but yet we are 7 days a week on schedule strict on time off.