Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 950 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 232 reviews)); "Work environment is good and friendly" ((in 170 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 520 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 493 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 449 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 159 reviews)); "•Sometimes poor communication amongst colleagues." ((in 93 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,433 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Feb 21, 2019

🚨🚨🚨The WORST PLACE TO WORK IN THE WORLD! 🚨🚨🚨

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The only pro is that you can eat at your desk only if you aren’t on a call! YOURE ALWAYS ON A CALL!!!!

Cons

Do not waste your time at this place!!!! You have to clock out to use the restroom!!!!!! You are confined to your desk all day! No CELL PHONES! The treat everyone like children! Desk are small and worn out! No one dressed professionally! Pay sucks! Benefits are awful! If you miss a day prepare to be harassed by your supervisor and their manager! They don’t care if you have the flu! Leaving this place soon because they have NO RESPECT for their employees! The job is super stressful and training teaches you nothing! The trainers are VERY unprofessional! They tell you that you will have a set schedule and that’s a lie! It can change anytime and on short notice! There is only 7 seconds to wrap up a call and ding! There’s another call!!! You have to schedule appointments! Don’t make friends because they won’t be there after a week! Turnover rate is insane!

1.0

Sep 20, 2018

Training is a JOKE

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They will hire ANYONE. Paid training.

Cons

Horrible training. The trainer I had actually pretended to wrestle a sea lion during training. I am 100% certain that has nothing whatsoever to do with working in a call center. Also, there is a section of online training that is supposed to take 10-12 hours and we were given approximately 2 hours to complete it. Needless to say, I did not have an opportunity to complete it. I was told I had violated something I was supposed to have studied in that uncompleted training and was fired because of it. I told the manager who fired me that I had never heard of what I was being accused of and had never read anything about it. That did not matter. I got fired anyway.

2.0

Aug 28, 2018

Google program is too good to be true

Sales representative

Recommend

CEO approval

Business Outlook

Pros

The training course is actually pretty enjoyable, although you have to pass a grad call to keep your spot in the program. Most people, including managers and team leads are very friendly. The pay and benefits are good. My office was beautiful and I got to enjoy the floor to ceiling view of the city and the mountains while working hard on the job.

Cons

The expectations are constantly changing. It is hard to develop a sales pipeline because most business owners you call presume you are trying to scam them. Employees are driven out by the constant threat of losing their jobs. The turnover rate is very high.

Viewing 64 - 66 of 11,433 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Customer Service Representative – Part time

Customer Service Representative

Incident Response Manager

TTEC

TTEC reviews

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Reviews by job title

🚨🚨🚨The WORST PLACE TO WORK IN THE WORLD! 🚨🚨🚨

Training is a JOKE

Google program is too good to be true

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