TTEC reviews

Well there is a couple; 1. We are graded by customer comments made through surveys, so if you get a negative survey, even if it doesn't reflect the customer service, it still reflects negatively against you...Say for instance if a customer is upset with a policy and you are not able to violate that policy, the customer can write a negative review and it rates in your ranking as an employee, which is unfair, because you can be competent, courteous, willing to help and professional and still get a negative survey because the customer is upset with a policy and then you have to suffer the negative score in your ratings. 2. I do think that customer service, particularly all of us but especially @home agents are underpaid. We or should I say I make 8.50/hr while I constantly see where TeleTech is advertising to pay 10.00+/hr to potential employees with no experience to come and work in the call centers. With that being said, the cost of living today is not being satisfied with amount of money that they pay. If the job is slow, they cut your hours, so the demand is high, they add hours, so basically, they don't appreciate, what we have endure to work, let alone the rush of phone calls, back to back to back...all day for 6-8 hours day...being able to multitask.....meet quality control, remain professional with rude customers, for months at a time, and still not receive a raise. I've been in my current position over 6 months....I come to work faithfully. I still haven't seen a raise and I've been working here for almost a year...With all of that being said it is a job!

I had the misfortune of being employed by TeleTech as a work-from-home phone agent, providing technical support for TurboTax customers. The job lasted 6 months, and the levels of utter cluelessness, mismanagement, and short-sighted incompetence were baffling. The stubborn reliance upon badly flawed software like SalesForce and IC-Client was extraordinary. Customer service would suffer greatly from daily glitches, while us phone reps would have to scramble to give customers excuses for whatever technical problem happened to come up that day. Calls were routinely dropped and customers hung up on when us employees attempted to transfer them to another department. Dealing with angry customers was a soul-sucking experience, which was made even worse by the fact that us employees felt powerless to do anything about it to actually effect change, our hands tied by the restrictive policies and multiple layers of "chain of command" at both TeleTech and Intuit (parent company of TurboTax). Most departments at TeleTech refuse to even take phone calls, instead choosing to hide behind their emails and only offer online or "chat" support, most notably the Human Resources dept. There was a ton of offshoring to foreign countries, along with indecipherable accents, badly-worded corporate communications riddled with typos and poor grammar, and a fundamental lack of understanding of US culture and communication styles. If you call up your local cable provider or credit card company, and are frustrated to get some clueless foreign rep stationed in whatever unknown country overseas, TeleTech is one of the driving forces behind that happening. Working at this job had all the frustration of the red-tape and hopeless bureaucracy of a government entity, and the mind-numbing inefficiency right along with it. The month of "virtual training" we had didn't prepare us at all for the "real world" day-to-day customer problems we would encounter, and getting paid less than $10/hour for all this was an insult. Just watch the movie "Idiocracy" for an idea of how this company operates: the ignorant arrogant over-reliance on automated systems and flawed software replacing the logic of actual people. Sad, really.