TTEC reviews

3.3

54% would recommend to a friend

(11,433 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Apr 27, 2018
Recommend
CEO approval
Business Outlook

Pros

You can work from home and some of the projects have a nice hourly rate.

Cons

They need to work on their training. They spend too much time on the technical stuff instead of the stuff you need to take calls. Also they need to improve on their management. The first Team Lead I had never answered any emails or any questions I had and I was new. After having to be asked to be put with another one I was then given to a 3rd TL. After 3 months with this TL and emails that had me thinking that I was doing good and improving, I had my first 1 on 1 (suppose to have at least 1 a month). My first 1 on 1 was to let me know that I did not certify and that they were letting me go. I was shocked because I was under a completely different impression. Also after they let me go and I reopened my unemployment, for 3 weeks they were still saying I was employed thru them and i was unable to get my unemployment during that time. And apparently if you do not work for them anymore your former TL or anyone else you worked with will not respond to you. Very disappointed in how they work and would never tell someone i liked to work for them.

5.0
Oct 11, 2017

customer sevice

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

excellent work envioment and great trainers. very nice working environment. lovely campus. all around good place to work.

Cons

there are none. unless its about the coffee maker. lol need more coffee service. seriously. I have no cons to list.

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TTEC Response
8y
Thank you for taking the time, we truly appreciate the positive feedback.
2.0
Apr 2, 2015
Recommend
CEO approval
Business Outlook

Pros

I enjoyed the @home environment and they provide all the software and phone system. They provide an abundant amount of tools and have techs available 24/7

Cons

Technical issues literally every time I logged in. I don't think the pay is worth the amount of stress, the metrics ARE obtainable, but they have their little loops so you cant get bonus pay. The training was non productive and I felt as if I was thrown into production, and with that being said... there were many occasions I was unable to assist customers because of the lack of training.

Viewing 55 - 57 of 11,433 Reviews

Glassdoor has 13,231 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.