TTEC reviews

3.3

54% would recommend to a friend

(11,432 total reviews)
avatar

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,432 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
May 6, 2017

Scam

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is absolutely nothing good about this company.

Cons

I received sketchy information about how to get started in the company. I received a check for $5,000 to go out and buy office supplies that were "needed for the job." I received the check and right away knew something was wrong. All that was with the check was a note printed on regular paper, no letterhead or anything (what is customary for most businesses), and instructions to deposit the check and inform the manager when I was finished. I took the check to the bank and they studied it for a while. I brought it back home because they didn't want to deposit it. I googled the credit union that it was issued from to possibly see a sample of what their checks look like. I saw someone else had posted their check from the exact same bank. Hers looked similar to mine, but not exact, and people commented what made her check fake and mine had all of the same qualities. People said that what scammers usually do is send you a check worth more than you need and then request that you send them a money order for any leftover money, which in my case would have been about $2500. Do not trust this company!!!

2.0
Jan 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Almost anyone can get a job with this company. Work from home jobs available. If you can stand to work here for 6 months or more, you will probably get promoted.

Cons

Very low salary but high performance expectations. Overworked/slow response internal support. Overworked/slow response Team Leaders Unreliable software tools. Disconnected systems require duplicated work. Everyone I have dealt with in the company says all the right things yet does none of them.Think of "The Emperor's New Clothes". Very high turnover for work-from-home CSRs.

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TTEC Response
9y
Thank you for your feedback. We apologize that your experience with TeleTech hasn't match our reputation as a great company to work at. Each year, management reflects on how to leverage employee salary and benefits. If the company is unable to increase salaries, it definitely gives more to the benefits and incentives package. Recently, we've made some changes to make the work experience better, and we're definitely going to continue improving the people and systems to make your job as easy as it can be. We appreciate all your feedback and will look into all this further. Thank you once again and we hope you'll stick around to see the new changes that's coming.
1.0
Apr 23, 2020
Recommend
CEO approval
Business Outlook

Pros

*Decent pay depending on the contracts *Co-works are nice and will try to help you when you need it (the Team Leads won't) *Get to work from home

Cons

*Training was non existent (watch a day of videos about sexual harassment, sat in a zoom meeting for 12 hours just to get a 100 people to login to an email account and our last day of training we were showed the application we use but didn't even get access to it until a week after we started taking calls) *Couldn't clock in for the first three days of work....was told that they were tracking our times. A day before the pay period closed we were told we needed to provide the hours we worked those days. Ok I had the times; I worked 2 (12) hour days during training. When I looked at my time card - only was paid for 8 hours all three days...THEY CHANGED MY TIME SO THEY DIDN"T HAVE TO PAY ME OT *They changed my schedule multiple times the night before a shift and wouldn't tell me. I wouldn't know until I logged in that morning that my schedule had been changed for that day. *In 2 weeks my manager changed 4 times. *In a zoom meeting - in front of a 100 people an agent was told by manager "You have everything you need to complete your job" that was the sarcastic response someone got for asking a question on how to access a system NEEDED to do their job. And they were told that they needed to start taking calls. *I personally had a Team Lead tell me (in a zoom meeting in front of 40 people) was told "you need to deal with difficult customers." This was a response to me saying I had a guest screaming on the phone demanding to speak to a supervisor and refusing to get off the phone. Mind you this was after I worked to assist and de-escalate the call for 20 minutes. *Having to work late until no calls are left in queue....scheduled to end at 545p and working until 10p to clear out all calls. While I understand this....we work seamlessly with two other departments that never call back customers and don't even answer their phones and yet we're expected

Viewing 43 - 45 of 11,432 Reviews

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