Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2399) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 647 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 423 reviews)); "Great Culture and Values." ((in 231 reviews)); "Work environment is good and friendly" ((in 176 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 162 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 530 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 500 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 448 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 166 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,432 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,432 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Aug 28, 2015

It's work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You can work from home

Cons

The shifts are never the same

TTEC Response

10y

Thank you for sharing your inputs!

2.0

Mar 30, 2021

Save yourself the stress

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay is ok for remote work Equipment is provided Seemingly good benefits

Cons

Work schedule TLs give wrong information Seems to be no actual management, HR team, or again anyone to schedule

TTEC Response

5y

Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

3.0

Feb 28, 2020

You Are a Commodity on Lease—Get Used to It

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Some clients provide very good training. Most ttec people are quite nice on a day to day basis. They hire you as a W2 employee. Contracts are sometimes extended.

Cons

Systems are poorly designed; expect a lot of crashes at the worst times and lots of rebooting. Always keep in mind that you are a *commodity* being leased to the client. The client rules and ttec will *always* bend to the will of the client over you every time. If you can get your mind around the concept that you are a piece of equipment, it will all make more sense to you. Your team leads will act supportive, but, don’t lose sight of the reality that their interest is management, not you. Very little schedule flexibility. Ignore the hours you were told you were hired to work. Utterly meaningless. The hours you will be assigned to work is a function of client needs, not yours. Get used to it. No PTO unless/until you are dubbed a full time employee. Taking time off, even for an emergency, can damage your reliability score. Though a good team lead will go to bat for you. No security. Your contract with the client ends; maybe you will get another one that suits you. But, you knew that going in.

Viewing 40 - 42 of 11,432 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Customer Service Representative – Part time

Customer Service Representative

Incident Response Manager

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's work

Save yourself the stress

You Are a Commodity on Lease—Get Used to It

Jobs at TTEC

TTEC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at TTEC

TTEC reviews FAQs