This company is a company of numbers only. The Directors and above, in most instances, can be described best as "bullies." They have only survived there because they are home-grown and have little to no other experience in the business world. Anyone brought in from the outside quickly realizes that this place doesn't operate in anyway shape or form like a traditional company and gets the hell out.
Let me assure you of one thing if you are debating working here - THEY DO NOT AND WILL NOT ever really care about you. Layoffs are abundant and come without any sort of notice. You are likely to never see a raise, and if you do it will be so minimal that it's almost insulting (think 1-3%). Bonuses are non-existent, unless you sit at the top, and the poor agents NEVER see pay increases.
If this is the industry in which you'd like to grow your career, there are so many other options out there which will allow you to do so without being harassed, bullied and/or taken advantage of on a daily basis by upper management. Sweat shops likely treat their employees better.
As a side note, I came from upper management at TeleTech and left on my own accord - I do not write this as a disgruntled employee who was fired.
