Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (159) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"flexible work schedule and work from home" ((in 974 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 630 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Culture is good and salalry also" ((in 221 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 516 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 515 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 426 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,447 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,447 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Jan 9, 2018

Reasonable salaries, excessive workload, and everyone is expendable...SVP salaries and above are excessive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are executive level staff that actually care about the people employed at the company, but in doing so they risk their own status with company. It's a caustic culture at best.

Cons

Quality of deal flow is not scrutinized and actual fulfillment of contractual commitments is optional in the minds of many that work there...given that management simply wants revenue...even if it isn't sustainable. The business model of the core business is fading and the margins are slipping...Teletech talks about innovation, but actual change seems too risky to most...per their actions versus their words.

3.0

Dec 28, 2017

Customer Service Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

*Good for people new to work from home jobs *Flexible schedules *Friendly team leaders and upper staff

Cons

*Very disorganized superiors *Performance reviews are done by foreign staff who will give a bad score due to language barriers *You have to be aggressive in order to get the pay, disputes, and desk support you need, otherwise it'd go unanswered *Very easy to get your pay docked for "unpaid time off", but it takes forever to get it fixed, sometimes too late

1.0

Dec 27, 2017

Put Out or Get Out

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They will hire "Anyone"

Cons

No advancement unless you are willing to bang the boss

Viewing 364 - 366 of 11,447 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Seasonal Healthcare Trainer

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reasonable salaries, excessive workload, and everyone is expendable...SVP salaries and above are excessive

Customer Service Rep

Put Out or Get Out

Jobs at TTEC

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