Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (159) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"flexible work schedule and work from home" ((in 974 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 630 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Culture is good and salalry also" ((in 221 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 516 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 515 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 426 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,447 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,447 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

May 13, 2018

Ttec ruins lives!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros to working for this company.

Cons

Hc is located in the Philippines and they Have no idea what’s going on with American employees. There are not any hr people on site. There is a lot of favoritism in the morgantown facility and if you complain about it they find a reason to terminate you. Promotions are not based on actual knowledge or skill. Promotions are based on who you know or who you are friends with. They always promote the laziest people to higher up positions and ridicule the hard workers. Working for this company is a joke to future employers. They don’t think the experience you had working there was valuable and so new employers refuse to hire you. Do yourself a favor and collect a free paycheck for training and then quit.

1.0

May 8, 2018

Ttec, westlake ohio office

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

None., they stopped raises 3years ago, then give you more work, management (higher management) has drove the morale into the ground. I worked there for 3 year on last project, and left in end of March since then 15 agents including senior reps and supervisor have left.

Cons

No raises, 11$hr, benefits are pricey, management ignored process and hired friends into management positions who have never worked a day on our project, and passed over people who have been in there for 6+years and KNOWS what we do. There is no real advancement.

3.0

Mar 31, 2018

It is okay

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedules, paid training, Its a call center so no hard labor or extreme conditions, easy work, Management is engaged and understanding willing to work within reason to accommodate special schedules

Cons

Low pay, no performance based raises, frequent update to systems or system outages that disrupt the normal flow of work

Viewing 358 - 360 of 11,447 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Customer Service Representative – Remote in USA

Fraud Detections Representative

Seasonal Healthcare Trainer

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ttec ruins lives!!!

Ttec, westlake ohio office

It is okay

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