Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (159) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 226 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,447 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,447 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

May 11, 2020

Unprofessional company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The job itself isn't bad. Sales primarily.

Cons

I normally don't complain but I feel this should be said. Management is basically non-existent. I was hired on in April. While in training the managers flat out said very bad things about new recruits. Mind you we only had one day of training. No nesting but you have to pass an assessment. Also, I am three weeks in and no pay!!!! The managers are very brief when it comes to answering any questions. And heaven forbid if you have to call tech support(I waited on hold for 6 hours no lie before I even received a live person!) Manager said it could take up to 8. But you don't get paid for that either! Just unreal and unprofessional!!!

5.0

May 7, 2020

Great pay and work is interesting

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Great pay, compared to related companies - Great core values - Seems diverse

Cons

- Quick training - Numerous managers

1.0

May 1, 2020

Not interested in the health & well being of their employees or members

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to get hires and they push you thru training.

Cons

Inadequate training, work schedules frequently change without notice or employee's consent, sick days may be denied even in cases of hospitalization, failure to pay for mandatory overtime, sexism (both sexes) and member's (caller's) health is often put in jeopardy (thru neglect) to increase call volume or profits due to under-staffing (occasionally when workers are given mandatory unpaid time off to reduce overhead. Before I left (during a residential move) my schedule was changes to 14 hrs/day 5 days a week work from home with TTEC. refusing to accept why this was not possible.

TTEC Response

6y

Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

Viewing 325 - 327 of 11,447 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Customer Service Representative – Remote in Virginia

Seasonal Healthcare Trainer

Fraud Detections Representative

TTEC

TTEC reviews

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Reviews by job title

Unprofessional company

Great pay and work is interesting

Not interested in the health & well being of their employees or members

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