Is TTEC a good company to work for as a Inbound Customer Service Associate?

Inbound Customer Service Associate professionals working at TTEC have rated their employer with 4.0 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Inbound Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Associate interview questions at TTEC .

Does TTEC pay Inbound Customer Service Associate employees well?

Inbound Customer Service Associate professionals rate their compensation and benefits at TTEC with 4.5 out of 5 stars based on 33 anonymously submitted employee reviews. This is 40% better than the company average rating for salary and benefits. Find out more about Inbound Customer Service Associate salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (816) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 942 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 645 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Culture is good and salalry also" ((in 229 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

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TTEC

TTEC Inbound Customer Service Associate reviews

4.0

98% would recommend to a friend

(33 total reviews)

Kenneth D. Tuchman

96% approve of CEO

82% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Compensation and benefits

4.4

Work/Life balance

4.3

Career opportunities

4.0

Senior management

3.8

Culture & values

Inbound Customer Service Associate employees have rated TTEC with 4.0 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Inbound Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

33 reviews

4.0

Nov 10, 2013

Great Company to Work For, Pay Structure Lacking

Inbound sales

Recommend

CEO approval

Business Outlook

Pros

Great management, reliable job, great coworkers, and an easy job.

Cons

Inbound sales doesn't earn commission off of what they sell, only bonuses if they meet certain criteria which is nearly impossible given the calls they receive. Floor manager doesn't listen to employees when giving feedback on how many misdirects the employees receive a day. Prank calls, incorrect internal transfers, wrong dials, etc. all count against the employees in the sales division.

4.0

Mar 24, 2013

good one

Inbound customer service associate

Recommend

CEO approval

Business Outlook

Pros

high paying job plus incentives... what else can we ask for??.. good company to develop your skills and to be a better person.

Cons

i don't want to think about the cons coz everything that we might experience is part of the job and it is well compensated.

3.0

Jan 9, 2013

Poor Communication

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

They provide online paid training for the project your working on

Cons

poor communication regarding work scheduling. I had to check my schedule several times a day to make sure my work schedule had not changed.

Viewing 31 - 33 of 33 Reviews

Jobs at TTEC

Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA

Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA

Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA

Bilingual Customer Service Representative - Spanish-English

Customer Service Representative – Remote in Virginia

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TTEC

TTEC Inbound Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company to Work For, Pay Structure Lacking

good one

Poor Communication

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