Does TLScontact pay their employees well?

According to anonymously submitted Glassdoor reviews, TLScontact employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at TLScontact. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at TLScontact?

33% of TLScontact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TLScontact 2.6 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at TLScontact?

Customer Service Representative (25) , Operations Agent (12) , Visa Agent (10) , Agent (9) , Customer Service Agent (8) , Visa Officer (6) , Customer Service (4) , Manager (4) , Operations Supervisor (4) , Project Manager (4) , Visa Applications Agent (4) , Visa Documentation Agent (4) , Operations Agent (VISA Application Centre Agent) (3) , Operations Associate (3) , Product Manager (3)

What are the pros of working at TLScontact according to real employee reviews?

"Only good thing is gaining knowledge of the visa industry and meeting great colleagues." ((in 15 reviews)); "The team is great and we all get along" ((in 7 reviews)); "Nice work environment." ((in 6 reviews)); "Friendly people in IT department." ((in 5 reviews)); "Good working environment" ((in 5 reviews))

What are the cons of working at TLScontact according to real employee reviews?

"Starting salary is low and some of the staff are not friendly" ((in 15 reviews)); "No Bonus" ((in 7 reviews)); "Some managers seem completely clueless on how to manage people" ((in 6 reviews)); "everyone is always so busy that they don't really have time to give you a proper welcome and basic training." ((in 5 reviews)); "They favored Portuguese speakers as the supervisor is Brazilian if you speak the language they will look after you if you don’t speak proper English they put you at the back to do some passport management job so you don’t need to do much talking" ((in 4 reviews))

Skip to content Skip to footer

Notifications

TLScontact

Part of TP

TLScontact reviews

Compare reviews

2.9

33% would recommend to a friend

(194 total reviews)

Simon YOXON-GRANT

38% approve of CEO

32% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.6

Work/Life balance

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Senior management

TLScontact has an employee rating of 2.9 out of 5 stars, based on 194 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TLScontact employee rating is 24% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

194 reviews

1.0

May 25, 2014

Unprofessional HR

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I couldn't see anything positive.

Cons

Extremely unprofessional HR recruitment process in Beijing. I had two interviews. Information provided was contradictory. An interviewer showed up 10 minutes too late. Questions asked were not or only answered partially. The job offer I received was poor and lacking of relevant information. Further inquiries made were ignored. The salary was significant below market rate. HR was not even willing to discuss negotiate the salary. However, it was good to learn how (potential) employees are treated by TLScontact. It's up to everyones personal decision whether such an corporate culture is acceptable. For me it is not to the place to be.

1.0

Dec 6, 2019

Very bad management /

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very nice colleague who support each other

Cons

Management who do not care about their people, who don t lead, who don t communicate,, ) who works with favoritism..; I left 1 star rating because I couldn t send the review...it should be 0

1.0

Aug 7, 2019

Very bad company!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Team spirit. Some nice people to hang out after work

Cons

This is the worse company I have worked for so far. They have a very negative attitude. In many cases I have whitnessed either myself or others being bullied and it was not surprising seeing people left the office in tears. Management doesn't care about employees, they are increasing volumes of clients without increasing the size of the team resulting in long days. Overtime is only paid when management specifically approve it. Despite some positive memories with the team the overall work experience was unpleasant and I would not reccomment TLS to anybody. A good example for the things mentioned above is the fact that in the beginning of 2018 a total of 15 new people were hired and in the same time 17 left. This was positively received by the CEO, being less then expected.

Viewing 10 - 12 of 194 Reviews

Jobs at TLScontact

Visa Documentation Agent

Visa Documentation Agent - London