Does TLScontact pay their employees well?

According to anonymously submitted Glassdoor reviews, TLScontact employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at TLScontact. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at TLScontact?

33% of TLScontact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TLScontact 2.6 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at TLScontact?

Customer Service Representative (25) , Operations Agent (12) , Visa Agent (10) , Agent (9) , Customer Service Agent (8) , Visa Officer (6) , Customer Service (4) , Manager (4) , Operations Supervisor (4) , Project Manager (4) , Visa Applications Agent (4) , Visa Documentation Agent (4) , Operations Agent (VISA Application Centre Agent) (3) , Operations Associate (3) , Product Manager (3)

What are the pros of working at TLScontact according to real employee reviews?

"Only good thing is gaining knowledge of the visa industry and meeting great colleagues." ((in 15 reviews)); "The team is great and we all get along" ((in 7 reviews)); "Nice work environment." ((in 6 reviews)); "Friendly people in IT department." ((in 5 reviews)); "Good working environment" ((in 5 reviews))

What are the cons of working at TLScontact according to real employee reviews?

"Starting salary is low and some of the staff are not friendly" ((in 15 reviews)); "No Bonus" ((in 7 reviews)); "Some managers seem completely clueless on how to manage people" ((in 6 reviews)); "everyone is always so busy that they don't really have time to give you a proper welcome and basic training." ((in 5 reviews)); "They favored Portuguese speakers as the supervisor is Brazilian if you speak the language they will look after you if you don’t speak proper English they put you at the back to do some passport management job so you don’t need to do much talking" ((in 4 reviews))

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TLScontact

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TLScontact reviews

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2.9

33% would recommend to a friend

(194 total reviews)

Simon YOXON-GRANT

38% approve of CEO

32% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.6

Work/Life balance

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Senior management

TLScontact has an employee rating of 2.9 out of 5 stars, based on 194 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TLScontact employee rating is 24% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

194 reviews

1.0

Jul 27, 2014

Employee are a treat, but management see them as products

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really nice employees, helpful and having each other backs

Cons

- A lot of unpaid overtime. Paid working hours are 8.30 / 17h30. Employee are to be present at 8 and often finish after 7, sometimes it goes to 9/10 PM ! You don't catch up overtime (Meaning no early leave on slow day). If there isn't any customer, staff will have you attend meetings, or doing additional work (eg:Emailing for hours) - The company advertise available bonuses. But those aren't available before 2/3 months, and one mistake can pretty much void any bonus you earned before.

1.0

Mar 7, 2014

A nightmare

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you are not a shareholder there is no reason to work in this company

Cons

Very low remuneration Important turn-over Lot of pressure Illegal invasion of privacy by the company...

3.0

Nov 14, 2018

Working at TLScontact

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good exposure, Multinational environment, Average salary

Cons

Too many things centralized hence local staff suffer as central teams are too rigid to work with benefits and environments for local staff. Especially HR teams

Viewing 4 - 6 of 194 Reviews

Jobs at TLScontact

Visa Documentation Agent

Visa Documentation Agent - London