Does TLScontact pay their employees well?

According to anonymously submitted Glassdoor reviews, TLScontact employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at TLScontact. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at TLScontact?

33% of TLScontact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TLScontact 2.6 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at TLScontact?

Customer Service Representative (25) , Operations Agent (12) , Visa Agent (10) , Agent (9) , Customer Service Agent (8) , Visa Officer (6) , Customer Service (4) , Manager (4) , Operations Supervisor (4) , Project Manager (4) , Visa Applications Agent (4) , Visa Documentation Agent (4) , Operations Agent (VISA Application Centre Agent) (3) , Operations Associate (3) , Product Manager (3)

What are the pros of working at TLScontact according to real employee reviews?

"Only good thing is gaining knowledge of the visa industry and meeting great colleagues." ((in 15 reviews)); "The team is great and we all get along" ((in 7 reviews)); "Nice work environment." ((in 6 reviews)); "Friendly people in IT department." ((in 5 reviews)); "Good working environment" ((in 5 reviews))

What are the cons of working at TLScontact according to real employee reviews?

"Starting salary is low and some of the staff are not friendly" ((in 15 reviews)); "No Bonus" ((in 7 reviews)); "Some managers seem completely clueless on how to manage people" ((in 6 reviews)); "everyone is always so busy that they don't really have time to give you a proper welcome and basic training." ((in 5 reviews)); "They favored Portuguese speakers as the supervisor is Brazilian if you speak the language they will look after you if you don’t speak proper English they put you at the back to do some passport management job so you don’t need to do much talking" ((in 4 reviews))

Skip to content Skip to footer

Notifications

TLScontact

Part of TP

TLScontact reviews

Compare reviews

2.9

33% would recommend to a friend

(195 total reviews)

Simon YOXON-GRANT

38% approve of CEO

32% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.6

Work/Life balance

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Senior management

TLScontact has an employee rating of 2.9 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TLScontact employee rating is 24% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

195 reviews

1.0

Dec 10, 2019

Colleagues are much better than Management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nicest work colleagues you could ever have in a work environment.

Cons

*Minimum wage *Bonus paid to you depends on your performance, but is also deducted if you make mistakes - even for new employees who are not trained properly *Managements have their favourite employees, if they do not like you, you will have hard time working there i.e. bad lunch hours will be given to you *Managements have no leadership skills, they are managers due to the length of time they work for the company and how well they listen to their boss *You are expected to do over time, even if you finish at 2 am in the morning *Sick days are not paid *Working condition is very bad, no ventilation system. Many people were sick due to this issue. In summer once it much gotten to 42 DC in doors *Management will not listen to you, power is everything

1.0

Jun 13, 2018

TLS contact takes advantage of newcomers to the UK

Agent

Recommend

CEO approval

Business Outlook

Pros

nothing positive to say here

Cons

Completely corrupt company, the management is only trying to fill their pockets. Their business model is to sell as many additional services as possible while providing a low level of customer service. They don't care about the customers, only about the embassy they work with. No benefits for employees, you only get minimum wage but are expected to work overtime. The local management is trying their best, but without support from the senior managers they are just overwhelmed. They desperately need to hire more people, receiving more customers than their staff can reasonably manage, especially bad for customers who have very long waiting times of several hours.

1.0

Sep 10, 2015

worst company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good evolution opportunities international travels often required the is honestly all I can find good about this company

Cons

just no consideration or respect for employees

Viewing 7 - 9 of 195 Reviews

Jobs at TLScontact

Visa Documentation Agent

Visa Documentation Agent - London