T-Mobile reviews

3.6

62% would recommend to a friend

(23,138 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
4.0
Dec 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Compensation plan for reps and managers is pretty good, though base salary is a bit on the lower side. Good opportunity for a hard worker to get ahead. Varied and accessable training.

Cons

Compensation plans and senior management change frequently. Training is a bit sophmoric. Business model is not well established.

1.0
Dec 9, 2008
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work for a wireless company and the reach that comes from working for a global telecom. Presents a great environment and a family-friendly, "fun" atmosphere that matches the ad campaigns and signage in retail stores. A friendly place to be and not hard to stick around. T-Mobile does a nice job ensuring that workers are fairly compensated and that there are adequate numbers of team members to do the job available. In addition, the company has a progressive community support program and makes and effort to participate in the communities it serves. T-Mobile is a good corporate citizen.

Cons

Some of the very values used to promote individuality and success at T-Mobile are also used to enforce conformity and small-mindedness at the same company. It can be very hard to succeed when it becomes evident that the "friendliness" is not actually a vehicle for success. There is too much bureaucracy for the size of the company, and it's often difficult to determine how to get a project funded or move anything forward. T-Mobile is a very political place, which is a benefit when you are in favor and a severe career-limiting factor when you are not in favor. Lastly, the performance management process is flat-out broken, with the value of "blue chips" changing from department to department and from quarter to quarter. The place is not built for the future, but for next week.

2.0
Dec 4, 2008
Recommend
CEO approval
Business Outlook

Pros

You don't have to work very hard to keep your job. Most people at HQ only perform at a bare minimum effort. You can stay under the radar fairly easily. If you want to work hard you can, but you don't have to do so. The health benefits are very affordable, or at least they were when I was there.

Cons

It doesn't matter how hard you work, if you aren't one of the chosen, you will never get promoted. When I was there, I managed a team in IT, where we were responsible for improving data. Over a period of just over a year, the team improved our area by an increase of 60%. The internal business customers were thrilled. I was thrilled with my team. The team had really risen to the occasion and worked very hard, with measurable results. When it came time for reviews, I gave each team member a very good review, with all the documenation to back it up. When I presented the reviews to my management, I was told I had to rescore everyone at a much lower level. When I asked why, I was told because it made that directors other groups look not as effective as mine. I shared that the other groups were in fact NOT as effective, so they should be rated accordingly. My director yelled at me, saying how dare I compare my team to other people. He forced all the reviews downward, and gave me an average review. He said what the team accomplished was good, but it was what was expected, nothing special. He totally ignored my comment as to why then had the team not accomplished anything in the two years prior to my arrival, and why hadn't other groups performed this 'average' work? He refused to respond, saying only that I was not being a team player.

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Glassdoor has 24,513 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.