T-Mobile reviews

Where do I begin? Ever since we failed to get JD Power in customer satisfaction for the 8th year (lost to Verizon by THREE points), life at TM has been hell! All we hear on Call reviews is how something wasn't a "JD Power level call"! Not sure exactly what IS, because the focus is on what we are doing wrong. The stress is continuous, and there are no clear guidelines given on how to improve overall, just "should have said this or that" on specific calls. Our own judgement should count for something, but does not. If you are the type of person who takes pride in doing your best, DON'T work here! You will never be good enough!

The company culture that used to be so prevalent (and the reason that most people really enjoyed working for T-Mobile) has completely vanished within the retail arena. About a year ago, new Divisional Director positions were created, and instead of moving top performers from the company into these positions, 18 of the 22 new positions were filled with outside managers. These managers had no wireless experience whatsoever, having come from places such as the Gap, Talbots, Hot Topic, and other companies that had nothing to do with traditional wireless. Several of the Divisional Directors are from the Gap, as well as Regional VPs and the VP of Stores. Interesting choice, since management at the Gap is notoriously poor. Yet these are now the people running T-Mobile. Sadly, they've brought their Gap management styles (and many other Gap underlings) with them and the corporate culture has done a 180. Senior leadership went on a crusade to "reinvent" retail, but in reality nothing has changed. Morale is the worst that I've seen it in my ten years with the company dating back to a previous company before T-Mobile acquired it. Many of the Market Managers have been offered the opportunity to resign with a severance package (and those that don't "accept" this offer are fired within two months). It's no longer an atmosphere conducive to production, and the company is bordering on the precipice of becoming irrelevant.