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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,156 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,156 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      2.0
      Dec 10, 2009

      CSR treatment

      customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The phone plans and discounted service is still a good benefit even with recent increases. Hourly pay is good compared to other customer service jobs in area.

      Cons

      In the last several months there has been a serious decline in the culture, treatment, interactions, and compensation of csr reps. No fair disciplinary or promotions, no pay increase and other bonuses have been taken away or made too hard to recieve. Frontline employees use to be treated the same way the external customers are expected to be treated. Morale is way down.

      3.0
      Dec 8, 2009

      "Nice" culture...a little too nice

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very nice group of people. This really is a key competency for the corp. As a company, employees are not necessarily the smartest - but a range of very smart to...less intelligent. Every person has a place, though, and it seems to work for them. Employees are mostly competent at corp headquarters.

      Cons

      Culture is "too" nice. There's lots of backstabbing because critical feedback (and therefore, honesty, at times) is discouraged (though not officially). Management is very political.

      4.0
      Dec 3, 2009

      Great place to work, not to get an advancement.

      Retail sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are worth just having the job.

      Cons

      Slow advancement, may actually be a reason it doesn't say "Career" when you apply on the t-mobile website... It says "Jobs" like your going to leave some point soon... LOL Why not just call it "Employment Opportunities" because some know it's a stepping stone and others want to die T-Mobile!

      Viewing 22942 - 22944 of 23,156 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,533 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.