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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,157 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      4.0
      Feb 15, 2010

      Overall T-Mobile is a fabulous place to work!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you work hard you are rewarded well. Management is always there to give you what you need to excel. The benefits are incredible. The working environment is team based with individual goals and expectations. I love being highly challenged so it is the perfect job for me. I am looking forward to many years with T-Mobile!

      Cons

      Not as flexible as it could be with time off. Being a Mom and working full-time is hard enough. I feel guilty when I have to call out when one of my children have an illness. There are things that T-Mobile could improve on for their customers regarding their rate plans. On the other hand I love the fact that T-Mobile thinks outside the box and tries different things. Some ideas are fabulous and make them a strong service company and others no so much. Trial and error is what it is all about. The pros out weigh the cons 3:1 :)

      5.0
      Feb 14, 2010

      Dont know what this is

      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great commission compenstaion, great benefits and good employees to work with. Very team based. Excellent communication between management and stores within market.

      Cons

      Dont like the way management decides to promote (which I also cover under the advice for managers section of this review). I dont feel like associates deserving promotions recieve them.

      2.0
      Feb 12, 2010

      Be Very Afraid...

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, decent pay...they SEEM too good to be true...remember what your momma told you about THAT phenomenon....If it seems to good to be true it probably is...

      Cons

      Just know this: out of 45 people hired for training in the last quarter of 2009, 40 of them did not last three months... it is a sweat shop of call centers. Yes, they have a nice facility and they yell and hoop and holler and try to create team spirit...it's all just a facade... behind that good times facade is a demanding stressful 8-10 hours a day with your head attached to a phone...extremely regimented breaks and lunches... coaches yelling in the background in the pod while you are trying to navigate a system that is a MONSTER to understand, all the while saying things perfectly to the customer, manipulating 1000's of pieces of data, making a detailed note for CYA about everything you are doing, changing thier plans properly, doing so much technical BS that you can't even get your mind wrapped around it, and oh yes! Be sure you do everything in less than 340 seconds... they listen to your calls, watch screen shots of every move you make, and then they rate you....as if learning the monstrous system wasn't enough stress. Big Brother is in the house and he lives at T Mobile

      Viewing 22921 - 22923 of 23,157 Reviews
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      Glassdoor has 24,534 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.