Swarovski reviews

3.4

55% would recommend to a friend

(1,938 total reviews)
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Alexis Nasard

67% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Feb 3, 2023
Recommend
CEO approval
Business Outlook

Pros

There are often very good people who work for the company that WILL fight for you. You do get a 50% discount on the products. The stores are a visually beautiful environment. Great if you’re into learning about the company’s history.

Cons

Consistently takes advantage of part-time employees. Part-timers will be pressured to take on responsibilities way above their pay grade, such as training new employees for management or showing up at 3 in the morning to reset the store layout. Incorrect pay is a recurring problem as is ‘accidentally’ not being paid your commission bonuses. People above store management level have no clear concept of what actually goes on in the stores and have unrealistic expectations that can never be met. Scheduling issues mean you will often be alone in the store for hours without the ability to take a break or go to the bathroom unless you want to close the entire store (which is heavily frowned upon by upper management). Transparency about pay is non-existent and it is very likely that coworkers will have vastly different hourly wages. The work culture there dissuades you from discussing this presumably so employees don’t discover how big the gap is. Upon hiring, in my experience at least, we were promised multiple wage increases a year. Some unknown, vague changes occurred where that was no longer possible. The reasoning for this was never explained. Very little if any opportunity for advancement in the company. For an early part-time job for young people, this is probably good experience. You have to hold your own and stand up for yourself in this environment though because if given the chance, the company will take advantage of you.

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Swarovski Response
3y
Thank you for taking the time to leave a review. We’re sorry your experience didn’t match your expectations. At Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the improvement of the company are addressed and handled strategically and effectively in a timely manner. As part of a company that truly values self-expression, you can be yourself, have your voice heard, contribute to a unique culture and impact the output of the business. Please be assured your feedback was shared with the HR team. As always, we wish you all the best in your career and private life.
2.0
Jan 10, 2023

Swarovski KAM

Recommend
CEO approval
Business Outlook

Pros

company discounts on offer are significant

Cons

company management has been a disaster the passed few years, absolutely terrible

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Swarovski Response
3y
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers. We will do our best to use your review for the improvement of the company. Remember if you have any further concerns, please feel free to reach out to a member of our HR team, as we truly value constructive feedback from current and former employees as well as from our customers. We wish you all the best both professionally and personally. Stay connected with us, your former colleagues and join our Alumni Community for exclusive events, career opportunities and find out what's new at Swarovski: https://alumni.swarovski.com/
3.0
Sep 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Great product to sell. Generous staff discount. Wonderful team and comradeship. Immediately managers - awesome. Swarovski went above and beyond to look after staff during COVID-19

Cons

Long hours, massive vm changes outside of store time. Weekends and evenings.

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Swarovski Response
3y
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers. We will do our best to use your review for the improvement of the company. Once again, we want to thank you for your review and wish you much success in your career.
Viewing 193 - 195 of 1,938 Reviews

Glassdoor has 2,672 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.