Swarovski reviews

3.4

56% would recommend to a friend

(1,934 total reviews)
avatar

Alexis Nasard

71% approve of CEO

51% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Feb 27, 2015

Love It

Recommend
CEO approval
Business Outlook

Pros

I have a lot of fun here. The product is great so selling is a breeze. They have great benefits, even for part-time positions. As with any job some coworkers and management will be hard to get along with but for the most part people are great.

Cons

There are few-full time positions so this place is best suited for those seeking part-time positions. My major qualm lies with its marketing as it is very basic and unsophisticated.

4.0
Feb 22, 2015
Recommend
CEO approval
Business Outlook

Pros

1 week paid vacation/year. Working with a small and friendly staff year-round. Positive, courteous, and pleasant customers. Beautiful, High-End luxury environment. Learning new things on a regular basis on how to develop one's own customer service techniques. Swarovski is a 120 year old company so there is lots to learn but if you are passionate about the brand, it is easy and fun. Lots of personal responsibility and that is a pro because this will give you the foot in the door to practically any other customer service job you will desire in the future once you have a good recommendation. They look for people who will be with the company for an extended amount of time (year+). I don't advise if you only want this job for a few months because you may not get the recommendation you desire. Must be a people person and genuinely care about customers which is easy to do because MOST are all genuine and kind. Managers who care. Managers and staff that is vigorous, goal-driven, and determined; they are focused on helping you be a better you if you give it an above average try and are a team player.

Cons

Whether you view business casual attire as a con, is up to you. Swarovski is a fashion forward brand and you should really look your best at all times but is that really a con? I don't think so. Visits from District manager on a monthly basis to observe sales, store, and personal appearance but that is to ensure you are working in a clean and comfortable environment which is important for you and the customer. Working close with staff year-round, and working close with customers i.e. assisting a customer by putting jewelry on their person (don't be shy but be professional). These things are only cons if you dislike people and giving good service. If you enjoy helping people feel good about themselves, helping someone find a gift for their loved ones, and growing with your team members this is a good position for you.

Viewing 1885 - 1887 of 1,934 Reviews

Glassdoor has 2,666 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.