Toxic Environment: Frequently dealing with aggressive customers without adequate support. If you're soft-spoken or empathetic, this could lead to significant stress or even a mental breakdown.
Heavy Workload: Carrying heavy items for display is a common task, and assistance from the team is inconsistent.
Poor Training: No proper training on using the POS system, leading to struggles with refunds, gift cards, and handling difficult customer interactions. E-learning is unreliable and doesn’t cover basic product knowledge (e.g., gold, rose gold, or rhodium).
Unclear Responsibilities: Managers often delegate their responsibilities to senior staff, such as training new employees or managing the store during their days off, which isn’t part of the job description.
Broken Promises: I worked as an Assistant Manager for a year without the official title. When my family member passed away, I had to take leave to support my family. Upon returning, I was promised the Assistant Manager position but was blindsided when it was given to someone else.
Customer Returns Policy: Staff are encouraged to avoid assisting customers with returns on damaged products to minimise costs for the company, which feels unethical and creates awkward situations for employees.
Unfair Treatment: My manager pressured me to adjust my availability for the company’s convenience, which was the final straw.
Incentive Policy Issues: After resigning in October, I discovered that my earned August incentive was withheld because it’s only paid to current employees. This feels like an unfair and punitive practice.
No Union Support: Employees lack union representation, leaving them without proper advocacy for fair treatment.
