Swarovski reviews

3.4

55% would recommend to a friend

(1,938 total reviews)
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Alexis Nasard

67% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Apr 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Health insurance for full time employees was good. Pay was acceptable, but not enough to live on as an only job for a single income household. It was easy retail work compared to clothing etc. Displays and inventory were easy to manage. Clients were very nice to work with.

Cons

In my day, employees worked alone a lot. I have heard that this policy has changed and I hope it is true. It was not safe or comfortable running a store alone. As a full time associate I covered for my manager during her maternity leave, doing much of her job, without training, compensation or the benefits of her position. This was a very poor and highly stressful policy.

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. As for your concerns about pay, we strive to remain competitive in our compensation practices and regularly review our pay rates and bonus structure. We are also proud as part of our compensation program to be able to offer a full benefits package to all our Full-Time employees and a modified benefit package to our PT employees, including the ability to participate in our 401K. We continually evaluate our compensation and the benefits we offer to our Full-Time and Part-time employees and recently rolled out a new Retail Employee Bonus Program. This new bonus program, the company rolled out after much research, was done to enhance our compensation and to foster an environment where teamwork can flourish. The new bonus structure also embraces an omni channel approach to selling as it takes into consideration the success of the entire North America market including our online sales. We have also recently embarked on schedule optimization and have looked at how we schedule our staff to allow for flexibility for both the company and our associates while optimizing our service levels Once again thank you for taking the time to leave a review we value feedback both positive and negative and it will be shared with upper management both in North America and Globally. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors.
5.0
Apr 25, 2019

Work Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, learnt alot from everyone

Cons

Okay management at times and customers were pretentious

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Swarovski Response
7y
First of all, our team at Swarovski would like to thank you for taking time to leave a review. We’re so glad to hear that you worked with “Great people” and “learned a lot from everyone”. We strive to be an inclusive workplace that fosters an environment of teamwork and recognition for our employees, so they can shine as much as our product. However, we are sorry to hear about your concerns with “okay management”. We pride ourselves on our open-door policy and encourage our employees to reach out to a member of our HR team or Upper Management with their concerns. Only when an employee shares their concerns can we address them. Feedback from current and former employees Positive and/or Negative is one of the most valuable tools we have, to help guide us in creating a positive and productive work environment.
4.0
Apr 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Great brand and product

Cons

Inventory software was always an issue DM never provided an accurate inventory

avatar
Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We also pride ourselves on our open-door policy and encourage our employees to reach out to a member of our HR team or Upper Management with their concerns. Only when an employee shares their concerns can we address them. Feedback from current and former employees Positive and/or Negative is one of the most valuable tools we have, to help guide us in creating a positive and productive work environment. Your feedback will be shared with upper management both in North America and Globally. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors.
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