Swarovski reviews

3.4

56% would recommend to a friend

(1,933 total reviews)
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Alexis Nasard

71% approve of CEO

51% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 9, 2020

The Crystal Dump

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to learn if you are ambitious, especially because everyone here is lazy and complacent. You can use it as a stepping stone to get somewhere else. Bonus structure is good, health benefits are good.

Cons

Extremely incompetent people are hired here, either through nepotism or very low interview standards. The legacy employees are here not because they love the organization, but rather because they are incapable of finding other jobs. People are paid large sums of money and do nothing, so they stick around because they essentially have no marketable skills. And because they are not held accountable, why should they go somewhere where they actually have to work? Leadership is not worthy of respect. Unclear what it is they even do on a day to day. High levels of ego from people who don't even understand basic retail functions. Everything is centrally mandated, so the local teams are more in execution mode. Not a dynamic place to make flexible decisions depending on the market fluctuations. No wonder sales are down. Sales teams are insufficiently trained in retail metrics. Very hard personalities to work with. High levels of organizational dysfunction, leading to high turnover. Most toxic manager I have ever dealt with. I had numerous unpleasant situations with high level execs which required my going to HR. They did nothing.

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Swarovski Response
6y
Thank you for sharing your thoughts. We care about employees’ feedback at each step during their career journey at Swarovski. Whenever you are the potential, future, current or former employee – your opinion counts and helps us to develop. The constant learning and improvement is one of our priorities at Swarovski. This is why we are running several initiatives, where employees are encouraged to voice their opinions openly, both positive and negative: • We run an open door policy in all of Swarovski offices around the US (and the world) - enabling our employees to approach Senior Leaders about any topic. • We offer an anonymous compliant phone number to make it easy for employees to raise concerns. • We are conducting exit interviews to learn and talk about any concerns with departing employees. And please remember, Human Resources is always there to be contacted to listen and assist. Thank you for sharing your thoughts and feelings about working at Swarovski. We regret that you did not do this before deciding to leave the company. We wish you many professional and personal successes.
2.0
Sep 5, 2017

The most honest Swarovski review

Recommend
CEO approval
Business Outlook

Pros

I worked as a store manager and trainer in several locations under many district managers. Pros: -Great health insurance with low deductible -50% discount to all employees -quarterly allocation for all employees to purchase jewelry (though it's not high in value) -it's very easy retail. It's an easy recovery, visuals are relatively straight forward and beautiful product.

Cons

In my 7+ years there were numerous red flags, but I never paid much attention to them until I left. -Swarovski manufactures, markets and sells all of their product. Because of this Swarovski is behind on the essence of modern retailers. Stores have a large selection, and usually department stores have a smaller selection that they choose to sell. Department stores are free to discount to their liking. Swarovski does not participate in promotional sales unless the product is retiring. Because of this, you are constantly competing with department stores. -Black Friday is always a mess. Two years ago we ran our very first Black Friday promotion-- buy one get one 50% off. It was a huge hit and our most successful BF ever. Online ran 25% off so it was very similar. Last year we ran the same promotion, except on cyber Monday Swarovski online sold everything 50% off, while stores offered no discount. We were not allowed to price adjust or honor online pricing to accommodate upset customers. -The company recently restructured and there are now 3 people doing a job that 1 person used to do in every department. -The changed were VERY expensive and have not paid off-- most corporate employees are concerned with losing their jobs. -Management is very hesitant to promote within. -The pay gap from city to city is unreal. An assistant manager in one city might make 18-19$ an hour, while an assistant ten miles away at a higher volume store may only make 14$. -Raises come in max increments of 14%-- this isn't a normal annual raise but if you have an employee who is promoted they get 14% at a time until they get to the salary desired. This is very frustrating for some employees as often those who are promoted to managers may be paid less than their assistant managers until their pay increase goes in to full effect. -The dress code guideline objectifies women's bodies and suggest the type of clothing you should wear if you're a woman of certain size-- it does not do the same for men. -There are two types of stores: franchises and corporate-- systems are not compatible and clients often get upset with different return policies. -Image is the most important. Your nails can only be certain colors, and women must wear make up per dress code.

1.0
May 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Remuneration is at market rate. Big name on CV. Great office location in the city.

Cons

You will be under utilised, under appreciated. Culture of exclusive behaviour, whispering, gossiping, blaming others. A toxic environment. Minimal professionalism. No clear career progression, all talk but promises of work never eventuated. Minimal induction/orientation process. For example, no office tour or introductions made, Fire and Safety was non-existent. There was no initial induction but still had to do an online test (and pass) on what to do in the event of a fire in the building, where the first aid kit was located, fire exits... I just had to guess at the answers. HR manager never in the office.

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