The mangager would accuse staff of theft, which occurred frequently. Yet it is known that Gary, the manager,
once flirted with staff members friends on the shop floor whilst his back turned to a theft occurring. Another example is how he left a member of staff still on probation in the shop by herself during peak time so he could take another member of staff out for lunch, thus allowing another theft to occur. Because of this he fired her with no warning infront of a shop full of customers, therefore going against procedures. A lack of training of basic policy and procedures meant we were left unaware of what to do, we would be threatened weekly with being sacked. If the manager lost his temper we would later find kick and punch marks in the walls upstairs, frequent illegal substances in the building, even consideration of growing substances in the building. Once a pair of frames came in with no delivery note and his words were 'put it on eBay and go half's'. Other great managerial aspects were changing the shift times and dates of staff without letting them know or at least having the ability to see, then threaten them if they didn't work it; leaving a customer half way through transaction to go talk to his girlfriend, texting females who had just handed their cv in asking them out. We would be bad mouthed to one another, which is funny as a team of three, we were certainly close.
