ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
May 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Love the executive leadership and the direction this organization is headed. The culture, the technology, and the talent are top notch. Comp, equity and benefits are excellent. While it is not without its growing pains and occasional dysfunction, I wouldn’t want to work anywhere else in the valley.

Cons

Lots of projects going on with competing vision from middle management. From time to time, the political battles can be exhausting and there seems to be times where work/life balance can get way out of alignment.

5.0
Feb 16, 2015

Meh

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The good: Stock is still climbing Salaries can be competitive You might get lucky and join a good team You might not get fired

Cons

Silent executions. Frequent firings. No mention the person was fired. Similar to purges in Stalin era Soviet Union where they removed all record and even airbrushed people out of photos. ICs get fired. Managers and directors get fired. There hasn't been a VP firing in a while. Any technical interest is eclipsed by the lack of freedom to influence the direction of the organization, product, or codebase. Some thrive, but most have their wings clipped. You'll probably be the latter. Personality cult around their founder. If you work in the sphere of influence of their founder a reality distortion field will set in. The laws of organizational physics won't apply. You will be micromanaged like never before and you'll be lucky to survive a year or two. Best to avoid those areas. Some competent, core people but huge swathes of deadwood. Similar to how they backend load quality (inadequate investment during product development, huge release support costs), hiring strangely follows this backend load model. The bar to get hired is often quite low. If later it's discovered that you weren't what they really wanted then no problem, you'll just get axed. Not a good way to run things.

2.0
Apr 3, 2017

Growth Opportunities in a Toxic Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Due to the fast growth of the company, there are many opportunities to grow your skills, try new things, and gain exposure to areas of the business you may not normally experience in a larger company. There are many strong, smart people at ServiceNow. They will challenge your thinking and you will grow and learn from the experience.

Cons

I have never worked at a company where people on the team are constantly worried about being fired. It is well known the company fires people quite readily. If a project goes the wrong way, someone is blamed. There is no mentoring. Leadership does not take time to mentor individuals nor teams with mutual goals. Leadership refuses to reflect or acknowledge their role in projects going sideways. Rapid growth of teams is causing many roles to step on top of each other while leadership competes for sustaining their headcounts instead of working toward a joint vision. It is every man for himself. Show your value or be gone. If you choose to interview here, ask about the team turnover rate.

Viewing 4 - 6 of 5,667 Reviews

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