ServiceNow reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
May 2, 2019

G&A = "Wasted Spend"

Recommend
CEO approval
Business Outlook

Pros

Great facility, amazing OVERALL company culture (non finance departments), cool products, innovative company, "decent" benefits, great maternity leave, amazing mother rooms

Cons

This review is based on the state of the company at my departure. I once loved ServiceNow and while I still love the company, Finance has taken a downward spiral. There is new leadership in charge of Accounting/Payroll/SEC/Revenue and that leadership views people as "wasted spend"; they laid off the entire Amsterdam team and expect the HQ team to absorb all that work, it was communicated that you should expect long hours, and if you werent ok with that, you should leave; they pay far below market on base salaries and the pay discrepancy between people is unbelievable. They are slowly outsourcing all of accounting to India and I would expect the rest of finance to follow...this is not a ship to join unless you like working long hours and like working for narcissists and apathetic leaders.

1.0
Jun 23, 2014

stay away

Recommend
CEO approval
Business Outlook

Pros

stock price is not bad

Cons

terrible management, constant re-org, lay off people no business reason, distributed teams with little remote communication (which gives you reasons to travel all the time), old technologies in product Funny thing is, the cloud based IT solution provider has no quality internal IT systems in cloud.

1.0
May 1, 2019

Lip-service only to diversity

Recommend
CEO approval
Business Outlook

Pros

Stock is through the roof. Salary is great.

Cons

It's a boys' club. Diversity is purely optional. The sexism can be subtle but good luck trying to get promoted or recognized over the sea of men claiming credit for your work. Also, there are no black people here, so the only black woman in leadership (who is amazing) gets trotted out as our diversity hire constantly so that management and HR can pat themselves on the back without making substantive change. Beyond that, politics rule supreme.

Viewing 13 - 15 of 5,666 Reviews

Glassdoor has 6,598 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.