Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 805 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 454 reviews)); "Great people and product at ServiceNow" ((in 412 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 399 reviews)); "Good pay and worklife balance" ((in 255 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "Secondly, the IT department is a complete joke, Layoffs, expense cuts and two" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

Skip to content Skip to footer

Notifications

ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,719 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Mar 16, 2015

Great company, poor executive management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fantastic product, great technology, overall great people to work with.

Cons

Many VPs who have joined lately the company have not adopted the ServiceNow culture. They copy/past what they have done in the previous lives and bring some outdated approach/culture/management style. Shame.

2.0

Apr 16, 2014

Left to your own devices

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In the time I spent at ServiceNow it was apparent that people had great drive and determination to reshape their market and solutions.

Cons

I found that communication at the organization was abysmal, the senior management communication was good and clear but when it got down to those in the company there was confusion, lack of direction and lack of actionable initatives. Also I found that it was very hard to 'get going' in the company little guidance or mentoring available as such felt lost in the hubbub of it all and thus rapidly became demotivated.

2.0

Sep 9, 2013

Employees are deemed throw away, executives only care about one thing...revenue

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, nice location, flexible work schedule

Cons

It is a shame that founder Fred Luddy and the board hired in Frank Slootman to run the company. He and his EMC cronies have no long term goals for the company only short term at the expense of all of the hard working employees. It is an atrocity how they treat employees, allowing senior management to pick others to take their falls and firing without any warning. HR is nonexistent and not there for employee support but to carry out the will and whims of the executive team. Backstabbing is rampant among senior executives which trickles down.

Viewing 394 - 396 of 5,719 Reviews

Jobs at ServiceNow

Senior Content Strategist

Senior Customer Success Manager - Moveworks

Hyperscaler Program Director - Go-to-Market, Quote-to-Cash

Implementation Manager - Moveworks

AVP, Energy & Utilities Industry GTM