Employees are deemed throw away, executives only care about one thing...revenue - Anonymous employee ServiceNow Employee Review

2.0
Sep 9, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, nice location, flexible work schedule

Cons

It is a shame that founder Fred Luddy and the board hired in Frank Slootman to run the company. He and his EMC cronies have no long term goals for the company only short term at the expense of all of the hard working employees. It is an atrocity how they treat employees, allowing senior management to pick others to take their falls and firing without any warning. HR is nonexistent and not there for employee support but to carry out the will and whims of the executive team. Backstabbing is rampant among senior executives which trickles down.

Explore other reviews about ServiceNow

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people, great pay, substantive projects, builds presentation and networking skills.

Cons

All virtual unless you are in a state with an active office, like California.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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