Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 807 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 411 reviews)); "good pay and established brand" ((in 246 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "Secondly, the IT department is a complete joke, Layoffs, expense cuts and two" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,719 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Sep 24, 2015

Stay away from Federal Group

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free lunch and smart engineers

Cons

Worst management ever - particularly in the Federal group.

3.0

Sep 19, 2015

Sr. Software Engineer

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good compensation and stock options. very good co-workers. Onsite fitness room and cafe.

Cons

The management is too bad and push engineer too much. There is no very good space to grow up. The technologies used are just limited to company platform when you work in application development. There is no way to improve or learn technologies.

3.0

Aug 12, 2015

Young and Happening but poor product quality

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Nothing is really carved in stone at Servicenow so you can pretty much do what you want as long as you achieve your goals. Goals are only financially driven by the way. Everybody is making a lot of money which is good for overall atmosphere :-) I am not sure however that the huge focus on making a lot of money, buying expensive cars, etc is beneficial to the quality of the product...

Cons

The ServiceNow product actually has many bugs and sometimes it seems we are just running one big cover up operation to keep this away from customers and prospects. Bug fixing takes way too long also, I am not a technician but apparently due to the infrastructure and the many customisations through scripting that customers do, upgrades become more and more difficult and cause more issues and therefore the time in between releases keeps increasing.

Viewing 391 - 393 of 5,719 Reviews

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